Job Description

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7At Shoppers Drug Mart, were innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, were caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, its a great place to work. Were committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Specialty Health Network (SHN) by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide specialty patient support and drug programs, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.We are hiring a Sr. Manager, Retail Specialty Projects.Reporting to the Sr. Director, Retail Specialty Excellence you will be responsible for leading specialty projects and initiatives that drive the operational success of specialty patient care at Shoppers Drug Mart and Loblaw pharmacies. Your team will collaborate with a cross-functional group to support retail-oriented specialty program launches to set our Pharmacy teams up for success and deliver an exceptional patient experience.What Youll Do:

• Lead the operational strategy, development, implementation, and execution of specialty programs and projects in retail Pharmacy
• Develop operational and strategic communication for key stakeholders, including presentations, memos and content development.
• Collaborate with SDM professional service teams to integrate enterprise service offering into the specialty patient journey at SDM.
• Lead process documentation, workflow development and SOP/ROP development as required.
• Focus on continuous improvements and best practices to drive operational excellence, and deliver related recommendations
• Work cross-functionally with various departments within the enterprise to develop new processes and tools for servicing specialty patients in the retail network
• Manage a team of direct reports
• Act as specialty practice expert and provide consultations as required for enterprise strategic initiatives.

What you will need:

• Retail Pharmacy Operations experience, preferably at Shoppers Drug Mart or Loblaw
• Minimum of five (5) years of combined experience in pharmacy, pharma or healthcare
• Strong ability to influence and negotiate
• Excellent verbal and written communication skills
• Effective and engaging content developer and speaker for oral presentations
• Ability to work collaboratively in a team environment and build strong relationships across the enterprise
• Successful track record of leading change without authority
• Strong working knowledge of pharmacy processes and systems at SDM, LCL and PHX
• Knowledgeable of national and provincial pharmacy standards of practice
• Proficient in MS Office applications
• Flexible and adaptable to changes of responsibility reflective of the business needs
• Patient Support Program experience preferred
• Experience with Pharmacy software systems or CRM preferred

Why work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How Youll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type: Full timeType of Role: RegularShoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Shoppers Drug Mart