Job Description

If you are looking to join one of Canada\xe2\x80\x99s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America\xe2\x80\x99s Most Engaged Workplaces, we want the best to join our team.

Our National Contact Center is the heartbeat of goeasy Ltd! We support over 400 locations across Canada in helping our customers achieve their personal and financial goals through our specialized functional teams.

As a Skip Trace Agent, you will maximize business revenue through account management and tracking deliquent accounts.

No experience, but have the right attitude? We offer full comprehensive training programs to equip you with the tools needed for success.

What\xe2\x80\x99s in it for you:

Benefits and Perks package which goes beyond your base salary:

• Financial

• $17.50 Base Pay + Strong Monthly incentive plans
• RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle

• Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
• 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
• Onsite Gym
• Perks

• Perkopolis employee discount program
• Employee discounts on furniture, electronics, and appliances
• easyloans \xe2\x80\x93 employees have access to loans at lower interest rates
• Tuition Assistance Program
• State of the art Office
• Games Room
• Free Employee Parking
• Recognition

• Opportunities for monthly, quarterly, and annual awards
• President\xe2\x80\x99s Trip \xe2\x80\x93 week-long dream vacations for top performers
• Leadership development programs \xe2\x80\x93 over 75% internal promotion rate!

What you do:

• Perform collection skip-tracing activities to locate customer data.
• Utilize company provided internal and external skip tools and the phone to locate customers and recover accounts.
• Comply with all federal and province regulations
• Comply with all office policies and procedures
• Communicate with third parties for the purpose of obtaining customers\xe2\x80\x99 location information.
• Review and analyze credit applications and reports.
• Proper handling of inbound/out bound skip calls and utilizing multiple internet avenues to locate consumers while meeting production goals established by management.
• Provide frequent updates back to management summarizing progress being made.
• Maintain account history and update account documentation and coding on skip-tracing location process.
• Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.
• Attempt verbal contact with our customer, references, relatives and associates via phone, email and SMS.

Who you are as the successful candidate:

• Minimum 1-year Skip Tracing experience or relative combination of education and industry experience
• Subprime experience is preferred.
• Skip tracing experience and ability to handle large inventories of accounts.
• Previous experience working in a call center.
• Strong negotiation and skip tracing skill.
• Strong computer skills
• The ability to multitask and handle working under a fast-paced environment.
• Ability to type a minimum of 30-40 wpm.
• Highly analytical with a creative mind set to think outside-the-box to find the best way to track delinquent accounts.
• Strong customer service, written and verbal communication skills

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

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