Job Description

Showroom Consultants

Reports to

Showroom Manager

Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client's space to create the atmosphere, the vibe, the feeling they're looking for.

For over 35 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company's success.

About the Role

The Bilingual Showroom Consultant, under the direction of the Showroom Manager, will primarily be responsible to ensure clients are guided and supported through the selection process. Maintain exceptional customer service, consultation and experiences for every client who enters the store.

What You Will Be Doing

Act as a first point of contact and provide general information to staff, clients, and the public relating to their questions, concerns, or suggestions Adapt communication style in order to deliver information effectively to a range of individuals Provide exceptional service, consultation and customer experience to anyone who enters our store Build professional relationships in order to close sales Understand a sale can often take more than one visit to the store so building relationships, even with retail walk-ins, is very important Adhere to established safe working procedures and wear the proper safety equipment at all times Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner Analyze client needs and make recommendations for products to satisfy client goals Answer telephone and electronic inquiries and relay telephone calls and messages Develop and build relationships with new clients Balance serving clients in-store and proactively communicating, following up and managing other projects/selections on the go Collaborate with other Showroom Consultants and work harmoniously with other business units including Account Managers, merchandising, logistics managers, operations managers, etc. Have great understanding of vast product types and collections including continually familiarizing yourself with new products in order to relay information to clients Find creative ways to use our collections and staying up to date with design trends to aid directing clients Ensure project requirements are met, including timelines, inventory levels, processing orders/payment and communicating with all parties involved Ensure store conditions are consistently upheld to established standards Ensure that all health, safety, and security regulations are adhered to and required standards are met Estimate or quote prices Maintain a high level of confidentiality in all interactions Participate in merchandising and promotional activities Present a positive and professional image of the organization when interacting with employees, clients/customers, visitors, and other external stakeholders Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication Provide superior customer service on the phone, by email, and in the showroom, maintaining a friendly and professional demeanor at all times Verify the availability of stock prior to placing order Works closely with Outside Sales, other Showrooms, Shipping/Receiving, and Warehouse staff to coordinate delivery of product and keeps clients up to date Other Duties as required

What You Bring To The Role

An understanding that the client is central to everything we do High school diploma, GED, or equivalent 2 yeas of customer service experience Familiar with ERP systems Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers Ability to familiarize yourself with new products and relay information about products to provide clients direction Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times Ability to effectively communicate both verbally and in writing French or another language would be an asset Ability to prioritize and manage conflicting demands Ability to collaborate with other members of the shroom team and other units of the business Demonstrated time management skills and attention to detail High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment Ability to work individually as well as part of a team Ability to adapt to new technology

Why Join

At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our customers.

We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business

You'll get to have a high impact on shaping the opening, growth and success of the new Kingston Branch

You'll get the freedom to express your talents in your unique way

You'll receive a competitive salary, bonus and benefits plan

Our company culture is pretty cool. We have an international and design flair, with a fun, collaborative, caring culture and outstanding people. We're also business focused and get stuff done

We're diverse in terms of culture, but also in embracing diverse opinions and schools of thought

We offer continuous product training and enjoy sharing our knowledge with our team members

We give back to our community in many ways and we love to have our employees participate in our charitable events

We refined the experience of shopping at a retail flooring store and will keep improving

You'll have amazing hours for a "retail" position

We genuinely accept feedback and adjust based on it

Work Conditions

Interaction with customers/clients, and the public at large Occasional overtime Operation of desktop computer and peripherals
If you want to work with us but think your experience is this close to what we're looking for, please still apply. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Euro Tile & Stone welcomes and encourages applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the recruitment, selection and assessment process. If you require an accommodation, please let us know in advance and we will work with you to meet your needs.

We appreciate all applicants for their interest but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $19.00-$24.00 per hour

Additional pay:

Overtime pay
Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Schedule:

Day shift Monday to Friday Overtime Weekends as needed
Experience:

sales: 2 years (required) Customer service: 2 years (required)
Language:

French (required)
Work Location: In person