Job Description

Bilingual Senior Administration Officer 100% Remote

• 
  Toronto
  
  Administrative Centres
  
  Full Time
  
  25182
  
  20 December 2022

Laurentian Bank. Seeing beyond numbers



Building a better and different financial institution

• Financial Benefits Working Environment Commuting and Travelling Food and Drinks Nice to have

Financial Benefits
Pension plan
Group Insurance
Stock purchase program
Mortgage, Line of Credit, Personal Loan, ...at low interest rates
Incentive compensation

Seeing beyond numbers TM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech, a subsidiary of Laurentian Bank.

The Senior Administration Officer, Broker Mortgages Administration team is responsible for administrative duties that assist in ensuring the efficiency of the department\'s operations. A key component of the role requires the incumbent to perform a variety of Mortgage Funding tasks and functions that is monitored and measured using various statistics tools both at the department and credit administration officer level. This role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with Laurentian Bank\'s standards, policies, and procedures.

Responsibilities

\xc2\xba Process all transactions related to newly created Mortgage files. Transactions may range from processing funding of new mortgages, final reports, appraisal fee payments and other assigned tasks etc.
\xc2\xba Ensure that all transactions are processed completed in good order as per set service standards.
\xc2\xba Maintain optimum productivity levels.
\xc2\xba Process, balance, reconcile, check, and correct data in completing a newly funding file to ensure accuracy, completeness, and compliance with operational procedures.
\xc2\xba Respond to, or escalate inquiries from various internal and external clients relating to newly funding file, ensuring that the highest level of customer service is delivered.
\xc2\xba Submit recommendations/ suggests work process improvements to the Assistant Manager, Mortgage Funding.
\xc2\xba Keep abreast of all policies, procedural documentation and updates.
\xc2\xba Participates in special projects and carries out any other similar or general task at the request of their direct manager or that may be required by their function.
\xc2\xba Look for opportunities to stay engage.

Qualifications

\xc2\xba Post-secondary degree or diploma and 2 to 3 years of related work experience in the administration of bank or trust company products (preferable).
\xc2\xba Excellent customer service skills- strong verbal and written communication skills are required in order to deal internal and external clients.
\xc2\xba Some understanding of audit and compliance requirements, including keeping current with all the Bank\'s policies, programs, procedures, and market trends.
\xc2\xba Detail-oriented with a key focus on accuracy.
\xc2\xba Excellent organizational and time management skills.
\xc2\xba Proven analytical skills with ability to gather, analyze, and interpret data.
\xc2\xba Ability to multi-task, to prioritize workflow, and meet deadlines.
\xc2\xba Good knowledge of mortgage practices.
\xc2\xba Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
\xc2\xba Ability to learn inquiry functions in back office processing systems.
\xc2\xba Ability to work multiple shifts 7:30 - 8:00 and commitment to OT.
\xc2\xba Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
\xc2\xba Bilingual (French) verbal and written communication skills are mandatory.

Additional Information

Equity, Diversity & Inclusion
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.

Accessibility
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.