Job Description

Job Requisition ID: 9307

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Position Status: Permanent Full Time

Travel Requirement: Travel not required

Office Location: Ottawa (ON); Calgary (AB); Edmonton (AB); Montreal (QC); Toronto (ON); Vancouver (BC)

Salary: Our salaries generally range from $ 68974.7 to $ 86218.38 and are based on qualifications and experience.

At CMHC, we trust you to get the job done. We empower our employees to be fully autonomous and accountable in achieving their results.

Here are some of the reasons why we were chosen as one of Canada\'s top employers:

• Enjoy 5 weeks of vacation;
• An annual individual performance bonus;
• Defined benefit pension plan;
• Comprehensive group insurance to support your well-being from day one;
• Access to a catalogue of courses for individual learning;
• An inclusive workplace culture and environment with multiple Employee Resource Groups and much more!

Help make a difference for Canadians. CMHC\'s is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. guides everything we do at CMHC. We\'re taking to eradicate racism and advance equity within CMHC and the housing system.

Join the Client Operations Team as a Bilingual Senior Officer, Multi-Unit Claims. You will assess and process the settlement of insurance claims that result from the default of multiple unit projects in difficulty of varying sizes and complexity. You will serve as the expert in assessing the administration of the mortgage insurance contract between CMHC and Approved Lenders; claims are often complicated in nature.

Responsibilities:

• Perform in-depth analysis of projects that could not be saved from default and where a claim was received.
• Establish the claim amount payable and process settlements under the mortgage insurance contract for Multi-Unit residential properties by conducting a thorough and detailed assessment of submitted documentation to determine lender compliance with the National Housing Act, the Mortgage Loan Insurance Policy (the Certificate of Insurance), the Accelerated Claim Payment Plan (ACPP) and any Special Conditions. Provide documentation to management for review and approval, as and when necessary, to ensure management of risk when faced with exceptions on policy outside their authority level.
• Provide effective and efficient delivery of services in contribution to service standards.
• Serve as peer reviewer on risk (payment) recommendation and administration decisions.
• Negotiate with and provide direction to Approved Lenders for contentious issues, including claim adjustments, legal actions and settlements in lieu of judgment. Provide logical, well-reasoned explanations for CMHC\'s position.
• Take a service-oriented approach to anticipate and respond to the needs of the Approved Lender clients. Provide interpretation and advice on policies and procedures, products, services and systems related to claims for Multi-Unit residential properties.
• Document, in a clear and logical method, all observations, decisions and recommendations made with respect to the adjudication of the claim.
• Identify trends and recommend action to management on various issues relating to Multi-Unit residential properties, including claim volume projections, arrears reporting, projects in difficulty and lender negligence.
• Apply sound judgment and decision-making practices that are factual to derive recommendations and solutions.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Provide financial risk recommendations and present mitigation options.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.
• Work in a team environment and contribute to service standards and turnaround times.
• Use effective oral and written communication techniques to confirm understanding of issues and to prepare and present an accurate and timely corporate position.
• Take immediate action to address client needs and inquiries.
• Consult and seek advice from other specialists as required, including Legal Services, Financial Services, National Recoveries Centre, Default Management and Real Estate Centres.
• Participate in a variety of projects on an as needed basis.
• Directly support the maintenance of process/procedure guides.
• Coordinate monthly reporting, team mailbox oversight and arrears report intake for the team.

Minimum Qualifications:

• Undergraduate degree in a related field such as business, finance and commerce.
• Minimum of three years of relevant experience.
• Strong knowledge of procedures, policies and regulations.
• Strong knowledge of financial analysis, financial statements, borrower legal structure, construction process and real estate.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Bilingualism (English and French).
• Knowledge of market trends and developments in Canada and of industry partners.
• Ability to establish and maintain effective working relationships.
• Decision-making skills.
• Strong understanding of serviced client groups in Canada, including related legal documentation.

Preferred Qualifications:

• Successful completion of a professional association designation would be considered an asset. Sound knowledge of mortgage financing and real estate laws, default remedy and/or property administration.
• Specific experience in Multi-Unit / commercial residential real estate.

Closing date: Note, the competition will remain active until filled.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our .

We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.

We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.

Canada Mortgage and Housing