Job Description

Join a Challenger

Being a traditional bank just isn't our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.



How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you're passionate about redefining the future of banking--while having fun--this could be your next big opportunity.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank(TM), and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Renewal Specialist is responsible for establishing and maintaining a professional relationship with borrowers and/or brokers whose mortgages are approaching maturity. They must review each individual file, assess clients' needs, provide necessary information and negotiate renewals with the ultimate goal of retention, while adhering to the bank's set policies and procedures.

Le specialiste du renouvellement des prets hypothecaires doit etablir et maintenir une relation professionnelle avec les emprunteurs et/ou les courtiers dont les prets hypothecaires arrivent a echeance. Il doit examiner chaque dossier individuel, evaluer les besoins des clients, fournir les renseignements necessaires et negocier des renouvellements dans le but ultime de conserver les clients, tout en respectant les politiques et procedures etablies par la banque.

The Work ! Le Travail !

1.

Retention

(60%) Proactively establish and maintain contact with borrowers in the assigned portfolio of loans 90 to 180 days prior to maturity, positively representing the bank through the renewal process with a strong emphasis on superior customer service, ultimately with the goal of retaining them as Equitable Bank borrowers. This includes the ability to work professionally with authorized mortgage brokers Negotiate renewals within a predetermined pricing range, attempting to offer the borrower the best product while maximizing the bank's profit, while adhering to the underwriting criteria, timelines and other policies and procedures Assess borrowers on an individual basis, making knowledgeable recommendations that are best suited to address their needs, whilst maintaining and upholding the Bank's interest. This includes monitoring mortgages that no longer meet Equitable Bank's risk assessment standards, working with these borrowers and/or third parties (brokers/lawyers) to ensure that they are able to transition in an efficient and timely manner Be self-directed and organized, able to balance and upkeep the day-to-day maintenance of five months' worth of loans in a large portfolio. This includes, but is not limited to, ensuring 24 hour turn-around time on email requests and one hour turn-around time on all phone messages


2.

Administration

(30%) Prepare loan renewal documents for individual borrowers, processing said documents once signed and returned by borrowers Ensure all procedural and compliance requirements are met to minimize the bank's exposure to risk and that all documents meet legal requirements and are electronically archived correctly for future reference Ensure all actions to the file are accurately and consistently documented on the customer tracking database Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the bank's exposure to risk


3.

Reporting

(5%) Systematically track all interactions with borrowers and other external parties Keep monthly portfolio spreadsheets up to date and available for review by management upon request


4.

Other

(5%) Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers


1.

Conservation

(60 %) Etablir et maintenir de maniere proactive des contacts avec les emprunteurs du portefeuille de prets assignes venant a echeance dans 90 a 180 jours, en representant positivement la banque tout au long du processus de renouvellement en mettant fortement l'accent sur un service a la clientele superieur, dans le but ultime de les conserver en tant qu'emprunteurs de la Banque Equitable. Cela comprend la capacite de travailler professionnellement avec des courtiers hypothecaires autorises. Negocier les renouvellements dans une fourchette de prix predeterminee, en essayant d'offrir a l'emprunteur le meilleur produit tout en maximisant le profit de la banque, et ce, en respectant les criteres de souscription, les echeanciers et les autres politiques et procedures. Evaluer les emprunteurs sur une base individuelle, en faisant des recommandations eclairees qui conviennent le mieux a leurs besoins, tout en maintenant et en protegeant les interets de la Banque. Il faut notamment surveiller les prets hypothecaires qui ne respectent plus les normes d'evaluation des risques de la Banque Equitable et travailler avec ces emprunteurs et/ou tierces parties (courtiers/avocats ou notaires) pour s'assurer qu'ils sont en mesure de faire la transition de facon efficace et en temps opportun. Etre autonome et organise et etre en mesure d'equilibrer et de maintenir quotidiennement un volume de cinq mois de prets dans un portefeuille important. Cela comprend, sans s'y limiter, de garantir un delai de traitement de 24 heures pour les demandes par courriel et d'une heure pour tous les messages telephoniques.


2.

Administration

(30 %) Preparer les documents de renouvellement de pret hypothecaire pour chaque emprunteur, et traiter lesdits documents une fois qu'ils ont ete signes et retournes par les emprunteurs. S'assurer que toutes les exigences en matiere de procedures et de conformite sont respectees afin de reduire au minimum l'exposition de la banque aux risques et que tous les documents respectent les exigences legales et sont archives electroniquement correctement pour consultation ulterieure. S'assurer que toutes les mesures prises a l'egard d'un dossier sont documentees avec exactitude et de facon uniforme dans la base de donnees de suivi des clients. S'assurer que les dossiers satisfont a toutes les exigences en matiere de lutte contre le blanchiment d'argent et le financement d'activites terroristes, conformement aux procedures, afin de reduire au minimum l'exposition de la banque aux risques.


3.

Rapports

(5 %) Suivre systematiquement toutes les interactions avec les emprunteurs et les autres parties externes. Tenir a jour les feuilles de calcul mensuelles du portefeuille et les mettre a la disposition de la direction sur demande.


4.

Autres

(5 %) Executer avec efficacite et precision tous les projets et toutes les taches supplementaires lies aux renouvellements de prets hypothecaires pour maisons individuelles que peut lui confier la direction. Avoir un esprit d'equipe, en faisant preuve de volonte et de capacite a travailler harmonieusement avec d'autres employes de la Banque Equitable au sein de l'equipe Renouvellements des prets hypothecaires et d'autres services pour mieux servir les emprunteurs.

Let's Talk About You ! Parlons De Vous !

Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field Bilingual (English and French) Superior interpersonal and communication skills, both written and verbal Strong decision making and problem-solving abilities Ability to perform under pressure Basic mathematical skills Exemplary analytical abilities Strong customer service and negotiation skills Computer literate (MS Outlook, MS Word, MS Excel) Self-motivated to meet tight deadlines Results/goal achievement oriented Ability to seamlessly balance multiple priorities simultaneously; organized multitasking Team oriented Working knowledge of residential mortgages and processes, and thorough understanding of products offered by Equitable A general understanding of current mortgage market trends Diplome d'etudes postsecondaires dans une discipline connexe et/ou deux a trois ans d'experience dans un domaine connexe. Bilingue (anglais et francais). Excellentes aptitudes pour les relations interpersonnelles et les communications, tant a l'oral qu'a l'ecrit. Grande capacite a prendre des decisions et a resoudre des problemes. Capacite a performer sous pression. Competences de base en mathematique. Capacites d'analyse exemplaires. Solides competences en matiere de service a la clientele et de negociation. Competences en informatique (MS Outlook, MS Word, MS Excel). Motive a respecter des delais serres. Axe sur les resultats et l'atteinte des objectifs. Capacite d'equilibrer de facon harmonieuse plusieurs priorites simultanement et de s'organiser pour travailler sur plusieurs taches a la fois. Esprit d'equipe Connaissance pratique des prets hypothecaires residentiels et des processus connexes, et comprehension approfondie des produits offerts par la Banque Equitable. Comprehension generale des tendances actuelles du marche hypothecaire.

What we offer [For full-time permanent roles]

uD83DuDCB0 Competitive discretionary bonus
? Market leading RRSP match program
uD83EuDE7A Medical, dental, vision, life, and disability benefits
uD83DuDCDD Employee Share Purchase Plan
uD83DuDC76uD83CuDFFD Maternity/Parental top-up while you care for your little one
uD83CuDFDD Generous vacation policy and personal days
uD83DuDDA5 Virtual events to connect with your fellow colleagues
uD83CuDF93 Annual professional development allowance and a comprehensive Career Development program
uD83DuDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank's additional office space located at

2200-25 Ontario Street, Toronto, ON

.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone's diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can't wait to get to know you!