Job Description

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!

• Collaborate with global quality, process improvement and delivery teams to define learning requirements and establish quality methodologies.
• Educate, socialize, and audit quality processes organization-wide.
• Oversee all quality activities including compliance audits, issue resolution, and provide quality assurance approvals.
• Review documentation and ensure compliance with project-specific requirements.

Key Responsibilities

The successful candidate will assist with completing French quality assurance evaluations

• Complete quality audits of tickets as per the agreed upon schedule
• Participate in calibration sessions with internal stakeholders and or client
• Maintain all quality assurance metrics



Basic Qualifications:

• Advanced proficiency in Quality Assurance (QA).
• A minimum of 1 year of experience in relevant related skills.
• High School Diploma/GED in relevant field of studies
• Fluent in both French and English

Professional Skill Requirements

• Advanced Data Audit and Profiling is preferred.
• Intermediate ISO Standard is preferred.
• Advanced Quality Management is preferred
• Minimum of one skillset--PCO, SDMO, or Retail T2--and meeting current metrics.
• Quality and or coaching experience
• Able to work independently with minimal supervision
• Able to maintain data confidentiality and demonstrate professionalism
• Strong attention to detail
• Demonstrated ability to meet deadlines
• Exceptional written communication skills
• Quick learner
• Results oriented and flexible
• Able to work all shifts, as needed

#LI-NA-FY25