Job Description

Location:

Canada - Remote

Reports to:

Director of Operations

Overview:

The Bilingual Payroll Analyst (Managed Services) is responsible for the end-to-end processing, auditing, and delivery of client payrolls within WorkLinks' Managed Services portfolio. This role ensures that all payrolls are completed accurately, on time, and in full compliance with federal and provincial legislation. The incumbent serves as the primary point of contact for assigned clients, providing expert guidance, issue resolution, and exceptional customer service in both English and French.

Key Responsibilities:

Process full-cycle payroll for assigned clients, ensuring accuracy and timeliness. Validate time and attendance data, deductions, benefits, and remittances. Prepare and reconcile payroll reports, including ROEs, T4s, RL-1s, and year-end documentation. Ensure compliance with federal and provincial employment standards and payroll legislation (Canada-wide). Manage remittances to government agencies and third-party vendors. Act as the main point of contact for Managed Services clients, delivering bilingual (French/English) support. Investigate and resolve payroll discrepancies or escalations efficiently. Provide ongoing payroll guidance and training to client administrators as needed. Collaborate with internal departments (Implementation, Support, and Development) to ensure smooth payroll delivery and issue resolution. Conduct payroll audits and data validation to maintain accuracy and compliance. Identify process improvement opportunities to enhance efficiency and client satisfaction. Perform other duties as directed by Worklinks Inc.

Required Qualifications

Bilingual: Fully fluent in French and English (spoken and written). PCP certification (an asset) or fundamental NPI courses. 5+ years of experience in payroll or related field. Strong understanding of Canadian payroll legislation and reporting requirements. Experience with multi-province payrolls and complex payroll environments. Ability to establish payroll best practice and compliance with each client. Proficiency in

Excel

(formulas, pivot tables, data validation). Experience with payroll systems (ADP, WorkLinks, Dayforce, UKG, Workday, SAP, etc.) is an asset.

Core Competencies:

Strong attention to detail and analytical skills. Excellent communication and interpersonal skills in both French and English. Proven ability to manage multiple priorities in a deadline-driven environment. Commitment to client satisfaction and continuous improvement. High level of integrity, professionalism, and confidentiality. * Excellent organization, time management and prioritization skills.