Bilingual Patient Care Navigator (neurology)
Moncton, NB, Canada
Job Description
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Position Type: Full Time Department: Patient Programs Work Location: Moncton, NB Work Arrangement: Hybrid Work Hours: Monday to Friday 9am - 5pm (Atlantic) Travel Required: No A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture \xe2\x80\x93 we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events!
- Responsible for the timely enrollment of the patients into the Patient Support Program.
- Responds to calls, emails and voicemails in a very efficient and friendly manner.
- Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing.
- Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief.
- Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience.
- Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
- Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion.
- Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates.
- Successfully completes critical aspects of deliverables with a hands-on collaborative approach.
- Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
- Requirement to maintain outlined service levels for various clients, projects and initiatives.
- Fosters and promotes a spirit of teamwork while working with various internal business units.
- Acts a liaison and provides ongoing feedback to the Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
- Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
- Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact.
- Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
- Additional duties as required and as determined by your Manager.
- A Bachelor\xe2\x80\x99s degree in a related field or equivalent work experience.
- Previous experience working within a specialty pharmacy considered a strong asset.
- Experienced in disease state area such as Neurology is preferred.
- Excellent verbal and written communication skills in French and English.
- Experience working directly with Physicians, with a comprehensive understanding of patient flow.
- Proficiency in Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM). Extensive computer and software skills.
- Previous experience working within a Patient Support Programs required.
- Strong organizational skills with the ability to handle changing priorities effortlessly and independently.
- Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.
- Self-directed individual who can work independently with minimal supervision.
- Knowledge of private and public reimbursement structure, systems, and the process to navigate, is required.
- Must be able to work from home and have a quiet, private home office space.
- Strong analytical skills including interpretation of regulation and legislation.
- Knowledge of the pharmaceutical distribution industry is required.
- Excellent interpersonal skills, customer service, problem-solving, and conflict resolution skills.
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
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Job Detail
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Job IdJD2308563
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMoncton, NB, Canada
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EducationNot mentioned