Job Description

Career Category Sales & Marketing Operations



HOW MIGHT YOU DEFY IMAGINATION?

You\xe2\x80\x99ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission\xe2\x80\x94to serve patients\xe2\x80\x94drives all that we do. It is key to our becoming one of the world\xe2\x80\x99s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Bilingual Patient Access Navigator (PAN) - Quebec City and surrounding areas

Remote work with occasional ad hoc travel to see customers (physicians). You will also be required to attend meetings in person at our Mississauga office on occasion.

Reports to: Patient Access & Reimbursement Sr. Manager

Live

What you will do

Let\xe2\x80\x99s do this. Let\xe2\x80\x99s change the world. In this vital role you will join our Patient Services team and deliver operational excellence of our national patient access and support services. As part of Amgen Entrust Patient Support Services, this role will be responsible for supporting patients, and their health care providers, to access Amgen therapy and associated support services.

Responsibilities:

Enrolling and onboarding patients into the Amgen ENTRUST Patient Services Program

Liaise with patient\xe2\x80\x99s relevant health care providers and payor (public/private) to support patient\xe2\x80\x99s access to therapy and support services.

Able to work collaboratively with:

Amgen Patient Services Team members and cross-functional partners who have roles supporting the patient journey

Third Party PSP team members at Patient Program HUB and other decentralized PSP partners

Establish milestone and checkpoints to ensure successful work/project completion; follows up on work efforts and takes corrective steps when needed to ensure work remains on track

Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy, including, reimbursement investigation, facilitating insurance coverage documentation, coordination of benefits, & financial assistance

Coordinate Free of Charge Goods (FOCG) for patients who are eligible

Coordinating bridging to reimbursement for patients who meet eligibility requirements

Facilitate patients access to reminder services

Coordination with other approved Amgen 3rd Party Patient Service Providers to support:

Schedule lab testing at the request of a prescribing HCP

Coordinate and/or scheduling injection training resources

Coordinate infusion services

Adhere to Amgen pharmacovigilance policy for reporting AEs (adverse events) and PCs (product complaints)

Ad hoc travel for customer visits to physicians

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The service based professional we seek is customer focused with these qualifications:

Basic Qualifications:

Bachelor\xe2\x80\x99s degree

Bilingualism in English and French (oral, written, reading comprehension)

Preferred Qualifications:

2+ years of patient support/reimbursement experience or 3 years of relevant work experience in a \xe2\x80\x9chigh service culture\xe2\x80\x9d

Experience with Patient Support Programs

Organized and detail oriented

Experience with Salesforce or other relevant CRM systems

Multi-tasking, prioritization and proactive problem-solving abilities

Strong verbal and written communication skills

Customer focused with strong service-based mindset

Proven ability to collaborate and work in teams to achieve results in a complex, fast-paced service environment

Experience with Windows based applications (e.g., Word, Excel, Outlook)

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates\xe2\x80\x99 professional and personal growth and well-being.

Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

Generous Total Rewards Plan\xe2\x80\x94comprising health, finance and wealth, work/life balance, and career benefits\xe2\x80\x94with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

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Amgen