Job Description

Qualifications:

• High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR or a related field is required.
• Minimum of 1 year of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
• Basic knowledge of media communication such as earned, owned and paid media.
• Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
• Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
• Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
• Sales experience/training is an asset.
• Fluent in both English and French.
• Shift Sunday-Thursday, 11 PM - 7 AM ET

Working Environment and Demands * Sustained requirement for multi-tasking, simultaneous multiple urgent demands and / or work requiring attention to detail, subject to frequent, regular interruptions, or peak periods requiring an accelerated work pace or deadlines.

• Salaried job based on 37.5 hours / week, on various schedules (days, evenings, overnights and weekends) with occasional requirement to work shifts that fall outside of regular shift. This job has no requirement to be on-call.
• No travel is required.
• Sustained requirement for manual dexterity / coordination for computer use.
• Regular requirement for low-intensity mental, visual or aural concentration for such activities as reading, inputting data, taking notes.
• Sustained requirement for high-intensity mental, visual or aural concentration such as proofreading press releases, listening to calls / presentations or face-to-face interactions of a more complex nature.

• Internal Contacts
• Manager, Client Content Services: To share/escalate difficult situations.
• Client Content Specialists: To share and confirm information.
• Sales team: To confirm client contract details and possible discounts.
• Language Coordinator: To confirm client translation request.
• Regulatory Filing Specialists: To confirm filing requests.
• Accounting team: To answer billing questions.
• Multimedia team: To coordinate multimedia project.
• Product team: To enquiry about our service offering.
• International affiliates: Cleveland, London, Shanghai - Cision colleagues - To coordinate international distribution.
• IT: To share technical issues.
• Client Success team: To discuss new clients - weekly.
• External Contacts
• Clients: To confirm receipt of press release, answer questions, advise on best practices, and pitch services

• Decision Making
• The job has the accountability and authority to:
• Present upselling opportunity and how to best format press releases to client.
• Make suggestions to clients regarding their press release (for upselling).
• Determine workload priorities and whether press release is ready for distribution.
• Validate the sender\'s authority to disseminate press releases on behalf of his organization.
• Validate if a press release\'s content complies with our content acceptability policy.
• Escalate / Refer client issues to Manager, Client Content Services.

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