Job Description

Summary



We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health\xe2\x84\xa2 is our Purpose, and it\xe2\x80\x99s no small feat. It takes the imagination and passion of all of us\xe2\x80\x94from design and engineering to the manufacturing and marketing of our billions of MedTech products per year\xe2\x80\x94to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you\xe2\x80\x99ll be supported to learn, grow and become your best self. Become a maker of possible with us.

As a Bilingual Order Management Specialist, you will act as the primary point of contact for both, internal and external customers and will manage the process of incoming orders via telephone, fax, Web and email using BD\xe2\x80\x99s ERP & CRM systems. You will routinely respond to inquiries from customers via phone or email regarding product availability, order status, pricing, invoices, credits, returns, proofs of delivery and current marketing promotions. You will be expected to provide efficient and courteous customer service, positively support a team environment, and provide backup support and coverage when essential.

Additionally, you will be responsible to back up the Sourcing Specialist on supply chain activities for conducting product demand forecast analysis, inventory analysis as well as reporting to support operational decision-making. You will determine optimal stock levels given the organization\xe2\x80\x99s constraints including space, supply uncertainty, and demand uncertainty by actively collaborating with cross functional teams to ensure optimized inventory levels that meet business objectives. You will create and analyze the demand forecast for key determinants of purchase. You will monitor unanticipated changes in customer purchasing behaviour and coordinate responses.

Key responsibilities will include:

Answer customer inquiries within established service levels on all order related activities (product information, back orders, stock availability and delivery inquiries)

Process orders throughout the order life cycle and maintain related communication with sales, distribution, and accounts receivable to ensure customer requirements are met

Assemble information and initiate the processing of returns, product complaints and service complaints in adherence to departmental and Health Canada timelines (as required)

Collaborate with customers to seek problems as required

Support \xe2\x80\x9cone call resolution\xe2\x80\x9d - assess issues, recommend appropriate solutions, and execute

Support customer focused teams and BD initiatives

Work with business units and/or operational functions on special projects, as required.

Lead and/or work with components of the Sales and Operations Planning process, which include consensus forecasting, financial planning and product life cycle management.

Management of key metrics against targets including line fill, future days\xe2\x80\x99 supply, inventory turns and forecast accuracy.

Accountable for maintaining minimum on hand inventory to meet required service levels, in addition to driving reduction of excess & obsolete inventories and providing solutions to decrease write-offs.

To be successful in this role, you require:

Strong teamwork with excellent interpersonal, written and verbal communication skills.

Strong business acumen and passion towards excellent customer experience both internally and externally.

Able to multitask and prioritize workload.

Demonstrated problem-solving, critical thinking and analytical skills.

Strong documentation skills including attention to detail, well organized and solution oriented.

Works well in a fast paced, dynamic environment and under pressure.

Flexibility and ability to balance multiple priorities and able to work within short timelines

Collaborates well cross-functionally with other departments

Excellent reconciliation skills, problem-solving and analytical ability.

Process improvement experience highly desired.

General knowledge of MRP planning systems or aptitude to learn technical applications quickly

Education and experience:

University degree required

Bilingual, French, and English (read, write, speak)

Minimum 1 year of Customer Service experience

Good understanding of business processes including supply chain, forecasting, purchasing and inventory activities

Demonstrates planning skills; able to recommend and implement sustainable supply chain solutions to drive operational performance improvements.

Self-motivated, strong analytical skills and detail-oriented intellectually curious and ability to work well in a team environment.

Ability to work independently and problem solve issues from a variety of known options

Must show initiative, with ability to anticipate needs, make recommendations, and take appropriate action.

Strong organizational skills and ability to prioritize workload to meet deadlines

Strong proficiency with Microsoft Office tools (Outlook, Excel, PowerPoint)

Experience with ERP systems (example: MS Great Plains, JD Edwards, SAP)

Experience with Genesys Call Centre Software an asset

Experience with PowerBI an asset

Experience with Salesforce (or other CRM software) an asset

For certain roles at BD, employment is contingent upon the Company\xe2\x80\x99s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD\xe2\x80\x99s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It\xe2\x80\x99s also a place where we help each other be great, we do what\xe2\x80\x99s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you\xe2\x80\x99ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Great Place to Work\xc2\xae has certified our workplace culture based on your feedback in the Trust Index\xc2\xae survey, and we\'ve just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

PDN

Primary Work Location CAN Mississauga - Derry Road West

Additional Locations

Work Shift

BD