Job Description

Job Requisition ID: 9241

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBB

Position Status: Permanent Full Time

Travel Requirement: Travel not required

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Salary: Our salaries generally range from $ 68974.7 to $ 86218.38 and are based on qualifications and experience.

At CMHC, we trust you to get the job done. We empower our employees to be fully autonomous and accountable in achieving their results.

Here are some of the reasons why we were chosen as one of Canada\'s top employers:

• Enjoy 5 weeks of vacation;
• An annual individual performance bonus;
• Defined benefit pension plan;
• Comprehensive group insurance to support your well-being from day one;
• Access to a catalogue of courses for individual learning;
• An inclusive workplace culture and environment with multiple Employee Resource Groups and much more!

Help make a difference for Canadians. CMHC\'s is that by 2030, everyone in Canada has a home that they can afford and that meets their needs. All of our programs and activities support this singular goal.

Be part of an inclusive workplace. guides everything we do at CMHC. We\'re taking to eradicate racism and advance equity within CMHC and the housing system.

Join the Canada Greener Homes Loan team in the Client Operations sector as a Bilingual Officer, Program Operations (Housing Programs). Your quality assurance skills and passion for client service will overoversee process improvements in client service delivery, lending activities, and client support by mitigating risks while helping support the delivery of the Canada Greener Homes Loan program.

Responsibilities:

• Offer advice, support and alternative solutions to clients and stakeholders including the communication of key decisions, the interpretation of policies and the response to inquiries.
• Conduct detailed audit analysis involving program/product requirements, including but not limited to applications, financial reviews, existing and new loans and claim/subsidy eligibility.
• Apply sound judgment and decision-making practises that are factual to derive recommendations and solutions.
• Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed reporting on outcomes.
• Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
• Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.

Minimum Qualifications:

• Undergraduate degree in business, finance or commerce.
• Bilingual (French and English).
• Minimum of three years of relevant experience.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Decision-making skills.

Preferred Qualifications:

• Knowledge of CRM, GSL, emili & Excel and Power BI.

Posting closing date: Note, the competition will remain active until filled.

IMPORTANT NOTICE - COVID-19 MEASURES

On June 14, 2022, the Government of Canada announced that as of June 20, 2022, it will suspend vaccination requirements for federal government employees. This decision followed a review of the current public health situation, including the evolution of the virus and vaccination rates in Canada. As a result, and consistent with the Government of Canada decision, CMHC has suspended its Vaccination Policy, effective June 20, 2022.

As a result, at this time, CMHC does not require employees to be fully vaccinated as a condition of employment. CMHC will continue to monitor the public health situation and may at any time make adjustments and adopt or reintroduce measures, including mandatory vaccination, attestation and verification requirements. Any such vaccination measures, as updated from time to time, shall form a term and condition of your employment at CMHC.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our .

We are committed to employment equity and actively encourage applications from women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions. We also welcome applications from non-Canadians who are eligible to work in Canada.

We sincerely thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview or testing, please advise us if you require an accommodation.

Canada Mortgage and Housing