Job Description

Junior Warranty Trainer / Formateur(trice) Junior en Garanties

Location / Lieu :

Ottawa (In-Person/ En personne)

Reports to / Relevant du :

Training & Development Department / Departement de formation et developpement

English Version

Position Overview

We are seeking a dynamic and motivated

Junior Warranty Trainer

to join our growing team. The ideal candidate will have experience in the automotive industry, with bonus consideration given to those who have worked as a car salesperson. This role is perfect for someone who enjoys engaging with others, is confident in public speaking, and has a natural ability to build strong relationships.

As a Junior Warranty Trainer, you will assist in delivering engaging training sessions on our warranty products, processes, and best practices to dealership staff across various regions. You will support senior trainers while progressively taking on more responsibility in leading sessions, developing training materials, and ensuring dealer staff feel confident in representing our warranty programs.

Key Responsibilities

Support the Training & Development team in preparing and delivering warranty product training to dealership staff. Conduct engaging training sessions (in-person and virtual) on warranty features, claims processes, and sales techniques. Assist in creating training resources such as presentations, guides, and quick-reference tools. Partner with dealerships to understand their training needs and provide ongoing support. Stay current with automotive industry trends, warranty policies, and compliance requirements. Act as an ambassador for our company, fostering strong relationships with dealership teams. Gather feedback from training sessions to improve materials and delivery methods.

Qualifications & Skills

Required:

Bilingualism (English/French). Automotive industry experience (sales, service, or F&I). Strong interpersonal skills and confidence in public speaking. Excellent communication and presentation abilities. Ability to learn quickly and explain complex concepts in a clear and engaging way. Willingness to travel to dealerships (regional/national) as needed. Organized, adaptable, and able to work both independently and as part of a team.

Assets:

Previous experience in automotive sales (F&I or Sales Consultant). Experience with training, coaching, or mentoring. Strong computer skills (PowerPoint, Excel, online meeting platforms).

What We Offer

A supportive environment with mentorship from senior trainers. Opportunities for career growth within Training & Development. Exposure to diverse dealerships and dealership operations. Competitive compensation package, including travel expenses when required.

Version Francaise

Apercu du poste

Nous recherchons un(e)

Formateur(trice) Junior en Garanties

dynamique et motive(e) pour se joindre a notre equipe en pleine croissance. Le/la candidat(e) ideal(e) possede de l'experience dans l'industrie automobile, une consideration particuliere sera accordee aux personnes ayant deja travaille comme vendeur(se) automobile. Ce role est parfait pour une personne a l'aise avec la prise de parole en public, dotee de solides competences interpersonnelles et d'une capacite naturelle a creer des liens avec les autres.

En tant que Formateur(trice) Junior en Garanties, vous aiderez l'equipe de formation dans la presentation de sessions interactives sur nos produits de garantie, nos processus et nos meilleures pratiques aupres du personnel des concessions. Vous appuierez les formateurs principaux tout en prenant progressivement plus de responsabilites dans l'animation des formations, et l'elaboration de supports pedagogiques; vous vous assurez aussi que le personnel des concessions se sente capable de representer nos programmes de garantie.

Responsabilites principales

Appuyer l'equipe de formation et de developpement dans la preparation et la presentation de formation sur les garanties. Animer des sessions de formation interessantes (en personne et virtuelles) sur les caracteristiques des garanties, les processus de reclamation et les techniques de vente. Contribuer a la creation de documents pedagogiques tels que presentations, guides et outils pratiques. Collaborer avec les concessions afin de comprendre leurs besoins de formation et offrir un soutien continu. Se tenir au courant des tendances de l'industrie automobile, des politiques de garantie et des exigences de conformite. Agir comme ambassadeur(drice) de l'entreprise en developpant de solides relations avec les equipes en concession. Recueillir la retroaction des participants afin d'ameliorer les contenus et les methodes de formation.

Qualifications et competences

Exigences:

Bilinguisme (francais/anglais). Experience dans l'industrie automobile (ventes, service ou F&A). Excellentes competences interpersonnelles et aisance en prise de parole en publique. Solides aptitudes en communication et presentation. Habilete a apprendre rapidement et a expliquer des concepts complexes de maniere claire et engageante. Disponibilite a voyager dans les concessions (regional/national) au besoin. Organise(e), adaptable et capable de travailler de facon autonome ou en equipe.

Atouts :

Experience en vente automobile (conseiller(ere) aux ventes ou directeur(trice) commercial(e)). Experience en formation, coaching ou mentorat. Competences informatiques (PowerPoint, Excel, plateformes de reunion en ligne).

Ce que nous offrons

Un environnement de travail collaboratif avec mentorat des formateurs experience. Des possibilites d'evolution de carriere au sein du departement de formation et de developpement. Une experience variee aupres de nombreuses concessions et operations. Un forfait de remuneration competitif, incluant les frais de deplacement lorsque requis.
Job Type: Full-time

Application question(s):

Can you tell us about your experience in the automotive industry -- particularly any exposure you've had to vehicle warranty programs, F&I, or dealership operations? Have you ever conducted or assisted in training sessions, presentations, or workshops for groups of people? Are you willing and able to travel regionally or nationally to conduct in-person training sessions at dealerships? As a Junior Trainer, you'll be supporting senior trainers and progressively taking on more responsibility. How do you approach learning new material quickly and ensuring accuracy when teaching others?
Work Location: In person