Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Working Arrangement Hybrid



Job Summary

The primary role of the Bilingual Installation Administrator is the set-up and maintenance of Group Benefits plan structures, claims & administration systems as well as the setup, control access, forms and maintenance that Plan Administrators and Plan Members will see and use when visiting the Group Benefits website.

Individual Accountabilities:

• Set up New Issues (routine and complex) using the information provided on the master application
• Process amendments (routine and complex)
• Responsible for checking reports to ensure all changes have fed accurately.
• Interpret how claims are to be paid from a master application or amendments as well as determine that the proposed structure can be accommodated on the various admin systems.
• Provide question support to peers
• Identify opportunities for process improvements using the lean methodology and thereby contribute to departmental goals.
• Special notes may be required in certain situations, where details cannot be adequately displayed in systems field values
• Ability to manage multiple new issues, amendments, inquiries along with same day coding for rushes to meet target dates
• Respond to queries and concerns related to plan implementation, amendments, or advice/ideas for ongoing administration
• When necessary, request and/or create custom dental/health packages and benefit codes.
• If applicable, assemble and verify contract and booklet wording through the publishing system software tools and verify overrides for special contractual wording to ensure Plan Sponsor documents are accurate and completed for both new issues and amendments.

Job Requirements:

• In depth knowledge of system processes
• Solid knowledge of group benefit's plan structure and complexities of Client Group Options
• Solid appreciation of the needs of plan sponsors, advisors, RGOs and other operational departments
• In depth understanding of the various admin systems and downstream impacts to other areas.
• Knowledge of legal contract language and what we can and cannot write in a contract or member booklet.
• Strong customer service skills.
• Demonstrate sound judgment and decision-making skills.
• Demonstrates confidence/resilience in everyday situations
• Flexible, creative and responsive to customer needs
• Respond to challenges and opportunities in a positive and productive manner
• Attention to Detail
• Positively impacts team and inter-departmental relationships, works to resolve conflicts
• Excellent written and verbal communication skills
• Training colleagues and/or checking/auditing colleagues work

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .