Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Bilingual Insolvency Officer



What is the opportunity?

You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC\xe2\x80\x99s One Client, One Bank vision.

What will you do?

• Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
• Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
• Field calls from clients and industry professionals
• Complete risk reports and ensure a balance between customer service and business risk mindset
• Resolve issues related to the specific group, function and process

What do you need to succeed? Must-have

• 2+ years of collections experience
• Bilingual in French and English, at a professional level in both languages
• Ability to formulate intricate Risk Assessment Reports when required
• Proven negotiation, solution-finding and decision making skills
• Ability to take calls from clients, trustees and service partners in a call centre environment
• Strong understanding of the balance between customer service and business risk mindset
• Results driven, with a demonstrated ability to review, seek solutions and decisions
• Ability to work efficiently in a challenging environment
• Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice-to-have

• Knowledge of CAC\'s, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
• Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
• Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Summary

Address: MISSISSAUGA, Ontario, Canada

City: CAN-ON-MISSISSAUGA, CAN-QC-MONTR\xc3\x89AL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-12-09

Application Deadline: 2023-06-16

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada