Job Description

:
Immediately Hiring in the New Brunswick Province for Bilingual Help Desk Technicians working from home with a $3000 Sign on Bonus!


We are Immediately Hiring- Don\xe2\x80\x99t miss this chance to be part of something big at Asurion. Apply now if you:

• Bilingual- English & French
• Must live in the New Brunswick Province
• Minimum 1 year of customer service experience and/or call center experience
• Excellent customer service skills and strong communication skills
• Positivism, dynamism, team spirit

The only thing we are more passionate about than technology is our people. Apply now if you are customer service-focused individual who likes helping customers. This is a great opportunity for people of all skill levels to join our team.
Make Moves with Asurion:

• Starting Pay:
  • Base hourly Rate (English): $18.80
  • Base hourly Rate (Bilingual): $21.80
• $3000 Sign on Bonus

• Hourly incentive for hours worked after 5pm and weekend shifts: $0.50
• Monthly Bonus plan: Up to $600/month
• You will be an employee not an independent contractor
• Keep the same shift for 6 months
• Two weeks of vacation, three sick days and three personal days yearly
• Two consecutive days off weekly
• Full benefits after 30 days

ESSENTIAL DUTIES AND RESPONSIBILITIES:
As a Help Desk Technician working from home, your main duties consist of handling telephone calls and e-mail requests from customers who need assistance with troubleshooting computers and peripherals.

• Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (i.e. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup.
• Help customers on incoming calls with their protection plans on a variety of consumer electronics or products including but not limited to computer products, TVs , Major Appliances, and cell phones
• In particular, the Computer Help Desk Technician will be responsible for over phone technical assistance on a variety of consumer electronics with an emphasis on computer products.
• Troubleshoot problems and malfunctions related to operating systems, software and hardware, including failures to identify these issues.
• Formulate and communicate resolutions for computer issues.
• Identify customer\xe2\x80\x99s behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact
• Arrange appropriate service for hardware failure through approved service outlets
• Assist in escalated matters from customers and service providers
• Make recommendations for improvements to Help Desk operation

QUALIFICATIONS:

• Bilingual preferred (English & French)
• Minimum 1 year of customer service experience and/or call center experience
• Excellent customer service skills and strong communication skills
• A working knowledge of PC hardware/software troubleshooting
• Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems
• Ability to handle multiple responsibilities concurrently in a fast paced environment
• Must have a working knowledge of Windows 10
• Positivism, dynamism, team spirit
• Sales or retention experience is a plus

Repr\xc3\xa9sentant du service d\xe2\x80\x99assistance informatique

3000$ \xc3\xa0 la signature
FONCTIONS : \xc3\x80 titre de technicien de service d\xe2\x80\x99assistance informatique, vos principales t\xc3\xa2ches consistent \xc3\xa0 traiter les appels t\xc3\xa9l\xc3\xa9phoniques et les demandes par courriel de la part de clients qui ont besoin d\xe2\x80\x99aide pour r\xc3\xa9soudre des probl\xc3\xa8mes li\xc3\xa9s aux ordinateurs ou aux p\xc3\xa9riph\xc3\xa9riques. T\xc3\x82CHES ET RESPONSABILIT\xc3\x89S FONDAMENTALES

• Offrir une assistance et de l\xe2\x80\x99information techniques aux clients par t\xc3\xa9l\xc3\xa9phone ou par acc\xc3\xa8s \xc3\xa0 distance afin de r\xc3\xa9soudre des probl\xc3\xa8mes li\xc3\xa9s \xc3\xa0 un ordinateur ou un p\xc3\xa9riph\xc3\xa9rique (c.-\xc3\xa0-d., protection de base contre les virus/logiciels espions/applications potentiellement ind\xc3\xa9sirables, fonctionnement de base des applications, applications sans fil et sauvegarde des donn\xc3\xa9es).
• Aider les clients lors d\'appels entrants avec leurs plans de protection pour une vari\xc3\xa9t\xc3\xa9 d\'appareils \xc3\xa9lectroniques ou de produits de consommation, y compris, mais sans s\'y limiter, les produits informatiques, les t\xc3\xa9l\xc3\xa9viseurs, les gros appareils \xc3\xa9lectrom\xc3\xa9nagers et les t\xc3\xa9l\xc3\xa9phones portables.
• En particulier, le technicien du service d\'assistance informatique sera responsable de l\'assistance technique par t\xc3\xa9l\xc3\xa9phone concernant une vari\xc3\xa9t\xc3\xa9 d\'appareils \xc3\xa9lectroniques grand public, en particulier les produits informatiques.
• R\xc3\xa9soudre les probl\xc3\xa8mes et les pannes li\xc3\xa9s aux syst\xc3\xa8mes d\'exploitation, aux logiciels et au mat\xc3\xa9riel, puis d\xc3\xa9terminer pourquoi ces probl\xc3\xa8mes n\'ont pas \xc3\xa9t\xc3\xa9 identifi\xc3\xa9s.
• Formuler et communiquer des solutions aux probl\xc3\xa8mes informatiques.
• D\xc3\xa9tecter le comportement du client qui met son syst\xc3\xa8me \xc3\xa0 risque. Faire des recommandations utiles afin d\xe2\x80\x99\xc3\xa9viter les vuln\xc3\xa9rabilit\xc3\xa9s et la r\xc3\xa9p\xc3\xa9tition des appels du client.
• Pr\xc3\xa9voir les r\xc3\xa9parations pertinentes, par l\xe2\x80\x99entremise de centres de service autoris\xc3\xa9s, en cas de d\xc3\xa9faillance de mat\xc3\xa9riel.
• Aider \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes prioritaires des clients et fournisseurs de services.
• Formuler des recommandations d\xe2\x80\x99am\xc3\xa9liorations aux op\xc3\xa9rations du service d\xe2\x80\x99assistance.

COMP\xc3\x89TENCES

• Bilinguisme de pr\xc3\xa9f\xc3\xa9rence (anglais et fran\xc3\xa7ais)
• Au moins un an d\xe2\x80\x99exp\xc3\xa9rience dans le service \xc3\xa0 la client\xc3\xa8le ou dans un centre d\xe2\x80\x99appels
• Excellentes comp\xc3\xa9tences en service \xc3\xa0 la client\xc3\xa8le et tr\xc3\xa8s bonnes comp\xc3\xa9tences en communication
• Connaissance pratique du d\xc3\xa9pannage de mat\xc3\xa9riel informatique/logiciels
• Capacit\xc3\xa9 d\xe2\x80\x99analyser et de r\xc3\xa9soudre les probl\xc3\xa8mes li\xc3\xa9s au mat\xc3\xa9riel et aux logiciels sur des syst\xc3\xa8mes informatiques de bureau personnel ou domestique
• Capacit\xc3\xa9 d\xe2\x80\x99assumer plusieurs responsabilit\xc3\xa9s simultan\xc3\xa9ment dans un environnement dynamique
• Connaissance pratique de Windows 10
• Positivisme, dynamisme, esprit d\xe2\x80\x99\xc3\xa9quipe
• l\'exp\xc3\xa9rience en mati\xc3\xa8re de vente et de fid\xc3\xa9lisation est un plus

AVANTAGES:

• M\xc3\xaame quart de travail pendant six mois
• Deux semaines de vacances, trois jours de cong\xc3\xa9 de maladie et trois jours de cong\xc3\xa9 personnel par ann\xc3\xa9e
• Deux jours de cong\xc3\xa9 cons\xc3\xa9cutifs par semaine
• Avantages sociaux complets apr\xc3\xa8s 30 jours
• Stationnement gratuit

POTENTIEL DE R\xc3\x89MUN\xc3\x89RATION:

• Taux horaire de base (anglais) : 18,80 $
• Taux horaire de base (bilingue) : 21,80 $
• Prime horaire pour les heures travaill\xc3\xa9es apr\xc3\xa8s 17 h et les quarts de fin de semaine : 0,50 $
• R\xc3\xa9gime de primes mensuelles : Jusqu\xe2\x80\x99\xc3\xa0 600 $/mois