Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Read on to see how you can shape the future, win as a team, and grow with us. About the role Working within our Group Benefits team you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants in a call center environment. You will address clients\xe2\x80\x99 insurance requirements, using established procedures in a fast-paced environment, and help build and maintain business relationships with members and clients. You drive results by reviewing information requests for specialized products and services. The Group Benefits Administrator is a customer-focused role, answering queries from clients via telephone and email. A key attribute to the success of this role is the ability to effectively communicate the information both in writing and verbally. Strong customer service skills are required. What you\xe2\x80\x99ll do here:

• Assist members and clients, listen to their needs and propose personalized solutions
• Day-to-day management of client requests, and the ongoing general administration and maintenance of group client activities
• Provide accurate, professional, quality Customer Service to clients\xe2\x80\x99 groups
• Handle written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options
• Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly
• Help identify your unit\xe2\x80\x99s operational risks and opportunities for continuous improvement

What you bring to the table:

• Excellent verbal and written communication skills
• Critical thinker with high attention to detail and accuracy
• Great team player who can also work independently
• Solid sense of initiative and urgency and have a desire to take on more responsibility
• Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work
• Effective prioritization and follow up with the ability to meet deadlines under pressure
• Good analytical, and problem-solving skills
• Accident/Sickness license is not necessary but will be required within 6 months of employment
• A self-starter who shows appropriate level of initiative and creativity
• Call Centre experience is an asset
• Bilingualism (FR/EN) is an asset

What we offer Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. If you are an employee of Intact or belairdirect, please apply for this role on Contact People.