Job Description

Overview

The Bilingual Client Services Coordinator is responsible for managing and nurturing client relationships to ensure the successful delivery of mobile hearing and related testing services. This role involves proactive client engagement, efficient scheduling, report generation, and the identification of new business opportunities. The Bilingual Client Services Coordinator serves as the primary point of contact for customer account management, ensuring client satisfaction and fostering long-term partnerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relationship Management

Proactively contact existing customer to reschedule mobile hearing and related testing and maintain the WMC recall program. Manage the appointment calendar to optimize efficiency and client satisfaction. Confirm appointments and send reminders to clients. Handle rescheduling requests and cancellations professionally. Uncover new business opportunities (i.e. leads) with existing clients. Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Assist with challenging client requests or issue escalations as needed. Support the customers hearing conservation program. "Customer Success Manager"

Operations and Administration

Providing operations support of WMC's mobile hearing testing business and earplug business which includes booking and scheduling, logistics and administration. Ensure the timely and successful delivery of our services according to customer needs and objectives and WMC service standards. Builds company image by collaborating with customers, government, community organizations, and other employees, enforcing ethical business practices. Maintains quality service by establishing and enforcing organization standards. Builds and supports WMC network of national vendors. Compile and analyze data from hearing tests and other relevant sources. Generate comprehensive reports summarizing test results and recommendations. Ensure accuracy and clarity in all reports. Distribute reports to clients in a timely manner, addressing any follow-up questions or concerns. Data entry. Miscellaneous - Other services assigned.

Required Skills:

Analytical Skills:

Ability to compile, analyze, and interpret data to generate accurate reports.

Attention to Detail:

Meticulous in ensuring the accuracy and clarity of reports and appointment schedules.

Communication Skills:

Excellent written and verbal communication skills to interact effectively with clients and team members.

Organizational Skills:

Strong ability to manage multiple tasks and prioritize effectively.

Time Management:

Efficient in managing time and meeting deadlines.

Customer Service:

Friendly and professional demeanor in handling client interactions.

Technical Proficiency:

Familiarity with scheduling software, report generation tools, and basic office software (e.g., Microsoft Office Suite).

Language:

French/English

Qualifications:

Post secondary degree/diploma in Business Administration, Healthcare Management, or a related field. Previous experience in a client-facing role, preferably in healthcare or a related industry. Proficiency in using scheduling and reporting software. Strong problem-solving skills and ability to work independently.

Application Process:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and skills.

Join us as a Client Services Coordinator where you can make a significant impact on our clients' experiences while growing your career in a dynamic environment.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Education:

Secondary School (preferred)
Experience:

Customer relationship management: 3 years (preferred)
Language:

French (required)
Work Location: In person