Job Description

About us We are professional, agile and innovative. Our work environment includes:

• Work-from-home days
• Growth opportunities

Account Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects and correcting issues as needed to ensure client success. They are committed to providing top-quality service and exceptional results above all else. An Account Manager is simultaneously an agency representative, project manager, and most importantly, coach . We are NOT looking for \xe2\x80\x9cyes-people\xe2\x80\x9d, who do anything the client asks without critically examining whether it\xe2\x80\x99s actually in their best interest. We are looking for coaches -- marketing personal trainers. We need people who feel comfortable saying, \xe2\x80\x9cno we won\xe2\x80\x99t do that, and here\xe2\x80\x99s why\xe2\x80\xa6\xe2\x80\x9d to a misguided client request, and then coaching them towards the best course of action. Our Account Managers are able to call clients out when they fail to meet expectations or behave against their own self-interest, all while maintaining a positive relationship based on mutual respect and a shared goal of client success above all else. Sales support coverage\xe2\x80\xa6 The account manager will also be responsible for qualifying and following-up with leads with the goal of helping our sales team ultimately turning them into a client. We collaborate and help each other grow and succeed. All the appointment setting scripts, and systems are pre-built and you will receive daily, world-class training to master them and continuously fine-tune your skills. If you are NOT a lifelong learner, driven to constantly improve towards excellence instead of rest in adequacy, then please do not bother applying. Leadflow A.I. can give you the requisite marketing knowledge for the role; we cannot give you the right attitude and mindset. If you are unable to think critically, have crucial conversations, or set clear expectations, do not bother applying. What This Job Entails \xe2\x9d\x96 Managing a book of clients, serving as their primary point of contact via email, call text, and video call \xe2\x9d\x96 Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching \xe2\x9d\x96 Using the company core values to guide independent decisions about client accounts \xe2\x9d\x96 Continually innovating new methods to improve client experience, results and retention \xe2\x9d\x96 Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls \xe2\x9d\x96 Upselling clients on relevant products \xe2\x9d\x96 Collecting client feedback and passing it along to the team to drive constant improvement \xe2\x9d\x96 Start the onboarding process for new clients \xe2\x9d\x96 Miscellaneous tasks relating to account management and client sales, as needed \xe2\x9d\x96 Full-time position: between 35-45 hours a week depending on tasks \xe2\x9d\x96 Salary: $3,000 CAD/mo + bonus (5% of package renewed) Required Skills \xe2\x9d\x96 MUST be bilingual FRENCH and ENGLISH \xe2\x9d\x96 Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden \xe2\x9d\x96 Exceptional interpersonal, verbal, and written communication skills in English. This is a must. \xe2\x9d\x96 Driven, competitive, and confident with coaching others and setting expectations \xe2\x9d\x96 Strong attention-to-detail, time-management, and organizational skills \xe2\x9d\x96 At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more \xe2\x9d\x96 Ability to multitask and prioritize under ever-changing needs and schedules \xe2\x9d\x96 Proven project management skills with an emphasis on quality control \xe2\x9d\x96 Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision \xe2\x9d\x96 Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better \xe2\x9d\x96 Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks \xe2\x9d\x96 Relational -- you get excited at the prospect of building long-term relationships with clients and coaching them towards success \xe2\x9d\x96 Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire \xe2\x9d\x96 Data-Driven -- you are able to use data to diagnose client problems and deliver accurate solutions Required Experience \xe2\x9d\x96 2+ years of customer service/coaching experience \xe2\x9d\x96 Direct Response Marketing experience, highly preferred \xe2\x9d\x96 Previous experience with remote working softwares preferred, including Asana, Slack, Zoom, etc. Benefits \xe2\x9d\x96 Remote position (work from anywhere in the world) \xe2\x9d\x96 Competitive pay (performance-based commission with high earning potential). \xe2\x9d\x96 Access to world-class training and education in advertising / marketing \xe2\x9d\x96 Laid back, yet professional vibe \xe2\x9d\x96 Unlimited leave \xe2\x9d\x96We\xe2\x80\x99re a quickly growing company that favors promoting internally -- huge opportunity for upward mobility Job Type: Full-time Salary: $36,000.00-$48,000.00 per year Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Application question(s):

• Do you agree to complete the pre-recorded screener questions? Please note that we will not consider those who do not submit their answers.

Language:

• French & English (required)

Work Location: Remote Application deadline: 2023-10-27
Expected start date: 2023-10-30