Job Description

Who We Are: We are SP Data Digital, and we like to shake things up! We promote great culture and embrace a team of entrepreneurs that think outside the box and challenge the status quo. We work hard and encourage innovation. We are THE Customer Service source for our partners, and we provide support for some of the industry leaders in Telecom, Finance, Technology, and Security! For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about. What We Offer:

• 100% Work From Home Opportunity
• Paid training + Learning Lab
• Hourly base wage of $22 per hour + uncapped bonus potential
• Full-time positions - 40-hour week!
• Equipment Provided
• Opportunity for growth and development
• We have great Benefits: HEALTH + DENTAL + VISION (We?ve got you covered!)
• Online Classroom with engaging environment ? and with great support
• Immediate start dates

The Job: SP Data Digital is currently seeking Bilingual (English/French) Sales Advisors to work remotely and will be connecting with existing customers to upgrade or replace decommissioned equipment, upgrade existing packages, renew contracts, and manage customer accounts. The successful candidates are those that can provide a professional connection to residential customers, analyzing current needs and enhance their experience through recommending new products. What you will be doing:

• Handle Outbound calls to our existing customers working in our Work from Home operating environment
• Build rapport, create great customer experiences by presenting product and service solutions that resolve customer requests and prevent customer churn by following through on commitments
• This includes asking probing questions, actively listening, explaining benefits, handling objections
• Be sales focused, driving incremental revenue by upselling our products to existing customers
• Achieve multiple performance metrics to earn uncapped monthly commissions
• Comfortable with outbound calling and managing multiple applications
• Manage call flows and provide first call resolution
• Maintain a high level of confidentiality

What you bring:

• At least 6 months experience selling a product or service; upselling experience preferred
• At least 6 months experience in customer service
• Bilingual French/English - Must be fluent with reading, writing and speaking both French and English
• Experience in call center environment is a plus
• Completed high school diploma or higher
• Available to work on a flexible schedule: days, evenings, and weekends to meet customer demand

Important Details:

• Permanent Full Time Hours of Work: Shift timings are between Monday- Friday: 10:00 AM-10:30 PM, 8 hours shift, weekends off
• Must have a dedicated and distraction free workspace
• Internet Connection MUST be hardwired to router with ethernet cable (No WIFI)
• Internet speeds minimum 15Mbps Download/6Mbps Upload
• Headset with microphone (USB)
• Built-in or extended Webcam

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. #spon