Job Description

PMFRC Employment Opportunity:

Bilingual Employment Coach

Department

: Employment Services

Position

: Employment Coach

Contract Details

: Full-time Indefinite

Work Schedule

: 37.5 hours per week
Monday - Friday Between the hours of 8:00am - 4:00pm
Occasional evenings and weekends may be required

Location:

Petawawa and Deep River Office
3025 Petawawa Blvd, Petawawa, ON K8H 1X9 and
43 Champlain St, Deep River, ON K0J 1P0

Salary:

$27.54- $30.44

Language Required

: English Mandatory;

French Mandatory

Number of positions

: One (1) Position

Probation

: Six (6) Months

Immediate Superviso

r: Employment Services Coordinator

Screening Required

: Enhanced Reliability, Clear Criminal Record, Vulnerable Sector, IS Security Procurement

Who We Are

The Petawawa Military Family Resource Centre (PMFRC) is a non-profit organization with the responsibility of addressing the needs of military families. We provide programs and services that serve, involve, and advocate for our military community, its members and families, and address the unique military lifestyle challenges, resulting in an enhanced quality of life. The PMFRC envisions a community of strong, capable, resilient Canadian Armed Forces families. For more information on who we are, please visit us at https://cfmws.ca/petawawa

The Roles

Under the direction of the Employment Services Coordinator, this position is responsible for the development and delivery of employment and career counselling services and support to residents of Petawawa to Deux Rivieres through the partnership agreement with the Ministry of Labour, Immigration, Training and Skills Development.

The Employment Coach will work out of the

Petawawa and Deep River offices, on a regular rotational basis.

Client Interaction (65%):

Assess clients' needs regarding employment, identify skills and barriers, career decision and career planning Provide supportive coaching empowering clients to overcome barriers to employment, make referrals to appropriate community resources as needed Support clients with determining their interests, aptitudes and abilities Aid clients in the development of "employment action plans" and in the establishment and achievement of goals Facilitate the development of client resumes, cover letters, and job applications while empowering clients to gain the skills and confidence for independence in these areas Coach clients in job search strategies and assisting with interview preparation Guide eligible clients through the application process to access other Ministry programs including Better Jobs Ontario Maintain up-to-date knowledge of the local labour market, employer expectations, and resources available to our clients Orient clients to the job market and advise on employment and educational options, advise on accreditation of qualifications

Program Development (5%):

Provide tailored employment-related support to people of diverse needs and backgrounds Assess clients' needs and barriers and assist them with addressing them through referrals, upskilling, and social services Identify clients' credentials, work experience (foreign and Canadian), and skills Assist clients in the goal setting and development of an action plan for transition Assess client and employment trends and modify service delivery to ensure responsive and tailored service Create employment-related tools, workshops, resources, and materials for client use

Service Promotion and Community Development (10%):

Attend appropriate community events to create an awareness of the programming available through the ES Maintain active contacts in the local area with businesses, employers, organizations, and agencies Participate in networking with other service providers and community social agencies Act as a resource person within community regarding employment Promote PMFRC programming within the community

Administration (20%):

Attend and participate in the appropriate ES, PMFRC, Serco, and Ministry staff meetings Collect statistical information and document client information and activities Complete warm referrals to identified supports for clients, including social services, training and education, mental and physical health referrals, etc. and ensure documentation of all interactions Connect with clients regularly and ensure case files are updated in real time Adhere to the administrative and Human Resources policies and practices of the PMFRC and ES; and Follow appropriate internal procedures for volunteer involvement

Qualifications and Experience

Post-secondary education in a Social Services, Human Resources or Employment Counselling field. Knowledge of current labour market and trends. Experience in group facilitation and training. Excellent communication skills (both written and verbal) with preference given to those bilingual in both official languages (English and French). Understanding of Ontario labour market supply and demand, trends and economic outlook. Knowledge of the Ministry of Labour, Immigration, Training and Skills Development, civilian, provincial agencies and other organizations that can provide employment related support services. Experience working with confidential and sensitive information and referral processes an asset. Ability to prepare written reports, correspondence and maintain accurate client records. Demonstrated abilities in customer service skills.

Knowledge Requirements

Of career assessment techniques and career development tools and resources Of Ontario labour market supply/demand, trends, and local economic outlook Of holistic, integrated and strength-based approach to employment supports and career development. Of virtual and tele coaching principles Of maintaining classified records and adhering to client file management legislation Of adult learning principles Of the CAF community and Lifestyle Of CAMs, Microsoft Office (365), Zoom, and Teams platforms.

Certification / Licenses

The following certifications / licenses will be considered an asset:

CPR & First Aid Mental Health First Aid Training and/or Education in Career Development theories or practices

Core Competencies and Behaviours

Believes in and practices the mission and goals of the PMFRC with a thorough understanding of Canadian Armed Forces communities. High degree of personal initiative and ability to work flexible hours. Sensitivity and tact in dealing with all people and able to effectively collaborate with community partners. Public speaking and presentation development. Able to be energetic, resilient and maintain a sense of humour when personal resources are challenged. Maintain a high degree of personal initiative with good planning and organizational skills. Maintain a constant awareness of the "client" and exhibit recognition and appreciation of their needs and achieve results with positive outcomes. Ease of working with IT tools (Office Suite, Internet, MS Teams, WebEx, and Zoom etc). Strong organizational skills and the ability to work well both independently and in a collaborative team environment.

Conditions of Employment

Adhere to all PMFRC policies and procedures including policies regarding privacy code and confidentiality.

Participate/ assist with all special events when required.

Provide proof of any applicable registration with the respective regulatory body if applicable.

Occasional extended workday and/or occasional evening or weekend as required.

Ability to provide

a clear

criminal record check, obtain an enhanced reliability security clearance, and vulnerable

sector screening (current within 6 months).

Valid Driver's license with access to a reliable vehicle for work related travel and requisite driver's insurance.

Travel within the County of Renfrew.

Thorough understanding of Canadian Armed Forces communities, systems, and policies to effectively assist families in accessing appropriate services and supports.

Posting Date:

August 25, 2025

Closing Date:

September 8, 2025

Potential Start Date

: September/October 2025

If you wish to become a member of our team, please submit

both

a cover letter and resume in a Word or PDF format. Please include your daytime contact number and email address. Should you require accommodation during the selection process, please let the HR Generalist know.

For more information contact:

Admin Assistant - HR

10-16 Regalbuto Ave, Petawawa ON K8H 1L3

HR-Recruitment@PetawawaMFRC.com.

PMFRC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Job advertisements for positions that have been designated bilingual will be provided in both English and French. Positions that are not designated bilingual are displayed in English only but may be provided in French if requested.

The information provided from this competition and the results from this competition may be used to fill other similar positions, including short-term contracts. Your information and the results from this competition will be retained for the

purpose of filling vacancies in accordance with the PMFRC Privacy Policy.

Job Types: Full-time, Permanent

Pay: $27.54-$30.44 per hour

Expected hours: 37.5 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Work Location: In person