Job Description

We're on the lookout for enthusiastic, caring, and compassionate Bilingual Emergency Assistance Associates who thrive in a fast-paced environment and are dedicated to delivering top-notch support to our valued customers. You will play a critical role in managing medical cases through phone and email inquiries, providing clients with the support they need during emergencies or service needs while traveling.

Come work for a company who recognizes that our strength lies in the people we hire.

What you do

You will work within a dynamic, 24/7 environment, providing timely, accurate, and efficient information and emergency travel assistance for clients, ensuring that our clients receive the proper care and attention.

Open medical cases, work with Case Management and Claims teams to verify information, secure approvals for medical services, and facilitate smooth processing of invasive or investigative procedures.

Provide clients with referrals to medical providers and work towards cost containment by leveraging our network.

Manage billing arrangements with medical providers and handle both outgoing and incoming calls to update cases, implement action plans, and ensure a seamless payment process.

Clearly explain policy coverage and limitations to clients, helping to avoid confusion and ensure they understand their benefits.

Assist clients in navigating online resources for content and claim submissions, offering guidance as needed.

Adhere to Canada's Personal Information Protection and Electronic Documents Act, always ensuring client confidentiality.

Aid with language translation.

Familiarity with AI tools like ChatGPT and similar technologies can help enhance productivity and support innovative problem-solving in daily tasks.

What you bring

Post-secondary education and a minimum of 6-12 months experience in a customer service role.

Excellent verbal and written communication skills, with a professional and articulate phone manner.

Demonstrate initiative and independent judgment in resolving customer issues.

Fluency in French (reading, writing, and speaking) is required for this position.

What we offer

Base Pay: $20.76 per hour CAD

Incentives: targeted bonus of 10%

Total Earnings Potential: $45,000 CAD annually

There is additionally a language stipend of $1.50 per hour worked

In addition to the compensation provided, employees may be eligible for a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee wellness programs. Eligibility for these benefits is subject to plan terms and conditions

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

Multiple vacancies may be filled from this job posting

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Job Type: Full-time

Pay: $20.76 per hour

Benefits:

Dental care Employee assistance program Life insurance Paid time off Vision care
Language:

French (preferred)
Work Location: Remote

Application deadline: 2025-03-19
Expected start date: 2025-11-17