Job Description

We are currently recruiting for a

Bilingual Desk Adjuster - Level 3

to join our team in

Quebec.

The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.



The successful candidate investigates, evaluates, negotiates, and settles claims by telephone, correspondence and when required through mediation (virtual or in person) and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters, experts and legal council on a task basis.



This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

Description (Francais)

Nous recrutons actuellement un Expert en sinistres bilingue - Niveau 3 pour rejoindre notre equipe au Quebec. Le lieu de travail est flexible et nous pouvons proposer des modalites de travail en bureau, hybrides ou entierement a distance.



Le candidat retenu enquete, evalue, negocie et regle des reclamations par telephone, correspondance et, si necessaire, par mediation (virtuelle ou en personne) et correspondance. Il regle les pertes dans le cadre de l'autorite deleguee ou informe les clients tout en dirigeant les experts sur le terrain, les experts et le conseil juridique sur une base de tache.



Ce role necessite des interactions frequentes en anglais et necessite la lecture et la preparation frequentes de documents en anglais.

Investigation, collection, and analysis of claims information Accurate recording, reporting and presentation of files Evaluates coverage, liability and quantum Maintenance of accurate billing, and time and expense records Negotiates, settles, and finalizes claims File diary management Work with manager to maintain client relations

Responsabilites (Francais)

Enquete, collecte et analyse des informations sur les sinistres Enregistrement, rapport et presentation precis des dossiers Evalue la couverture, la responsabilite et le montant Maintien d'une facturation precise et des enregistrements de temps et de depenses Negocie, regle et finalise les sinistres Gestion du journal des dossiers Travaille avec le responsable pour maintenir les relations avec les clients Full professional bilingualism in French and English Minimum 6 years of technical claims handling experience in multiline claims, complex claim handling, property claims, legal proceedings and litigation management Commercial and personal AMF license Experience with TPA and London Market claims is preferred Post Secondary education in an insurance related field will be considered an asset Strong computer and reporting skills including Office 365 and Windows 10 A team player with outstanding customer service skills Excellent verbal and written communication skills Strong analytical and mathematical ability Able to manage multiple priorities Strong PC skills including application based skills Complete continuing education courses as required by Crawford and Company, province, or professional trade association

Qualifications (Francais)

Bilinguisme professionnel complet en francais et anglais. Minimum de 6 ans d'experience en gestion de sinistres techniques dans des sinistres multi-lignes, gestion de sinistres complexes, sinistres immobiliers, procedures legales et gestion des litiges. Licence AMF commerciale et personnelle. Une experience avec les sinistres TPA et du marche londonien est preferable. Une education post-secondaire dans un domaine lie aux assurances sera consideree comme un atout. Solides competences informatiques et de reporting, y compris Office 365 et Windows 10. Un joueur d'equipe avec d'excellentes competences en service a la clientele. Excellentes competences en communication verbale et ecrite. Forte capacite analytique et mathematique. Capacite a gerer plusieurs priorites. Solides competences en informatique, y compris des competences basees sur des applications. Suivre des cours de formation continue comme l'exigent Crawford and Company, la province ou l'association professionnelle.


#LI-MC1


Why Crawford?



Because a claim is more than a number -- it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.



At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.



We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com



Our total compensation plans provide each of our employees with far more than just a great salary



Pay and incentive plans that recognize performance excellence



Benefit programs that empower financial, physical, and mental wellness



Training programs that promote continuous learning and career progression while enhancing job performance



Sustainability programs that give back to the communities in which we live and work



A culture of respect, collaboration, entrepreneurial spirit and inclusion