Job Description

About Us:

Established in 1866, Reynolds and Reynolds offers the Retail Management System - a complete suite of projects and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

As a Bilingual Customer Training Professional you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in-person, on-site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds). We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and our English-speaking customers outside of the province of Quebec.

Training:

Training includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds' solutions "in action" by visiting car dealerships that already utilize our solutions on a daily basis.

Primary Responsibilities:

Virtual weeks (at home office) (15-25% of the time) Prepare for upcoming installations utilizing company equipment (15-30%) Communicate with internal groups Assist with remote training or additional services as needed Administrative duties like submitting reports, and sending weekly updates Travel to dealership sites individually and with a team (75-85% of the time) Meet with dealership management to understand their business needs Configure solutions and training based on business needs Provide training and support of software to customer personnel Troubleshoot customer issues, diagnose, resolve and/or escalate problems Monitor individual work load and prioritize responsibilities Train/share knowledge with team members Use of time for learning, growth and development

Qualifications:

Fluent in French and English Ability to travel up to 80% of the time Ability to travel to the United States for company-paid training Ability to problem solve and train customers on software products

Working Conditions:

Driving company vehicles on a daily basis, and occasional airfare travel - sitting on average 1-4 hours Presenting. which requires the ability to stand, sit, and use a pointer On-site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day Require to look at a computer screen for up to 8 hours a day with the possibility of typing up to 6 hours a day

Education:

College diploma or University degree required

Prior Experience:

Exceptional communication and organizational skills Ability to multitask in a fast-paced environment Outgoing, friendly personality Strong written and verbal communication skills

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, and life insurance Pension plan (100% company match up to 6%) Professional development and training Referral bonuses Group Home & Auto Insurance discounts Associate discounts on cars, computers, hotels, events and much more
Job Type: Full-time

Pay: From $52,500.00 per year

Benefits:

Company car Company events Company pension Dental care Disability insurance Extended health care Life insurance Paid time off Vision care Work from home
Schedule:

Monday to Friday
Work Location: On the road