Bilingual Customer Service Representative
Saint-Laurent, QC, Canada
Job Description
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STALLION EXPRESS IS URGENTLY HIRING FOR SHIPPSY! Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! Stallion Express is the parent company of Shippsy (www.shippsy.com), the brand that you will primarily be working on. Shippsy is a B2C innovative solution for cross border shopping that allows Canadians access to US retailers that only ship to US addresses. Shippsy was only launched in late 2019, but we\xe2\x80\x99ve already processed over 100,000 packages\xe2\x80\xa6 and counting! Where can I find more information about Stallion Express and what it\xe2\x80\x99s like working there?
Visit our website at https://shippsy.com to learn more! What\xe2\x80\x99s awesome about being on Team Stallion? Our company isn\xe2\x80\x99t just about profits. It\xe2\x80\x99s built around the community. We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our customers and clients, the company, and most importantly, you. Some of the benefits we offer include:
We are looking for a Bilingual Customer Service Representative to join our growing team. Reporting directly to the Customer Experience Manager of Shippsy, this role will be responsible for managing accounts, onboarding new clients, and maintaining the highest standards when it comes to client service. Responsibilities:
Visit our website at https://shippsy.com to learn more! What\xe2\x80\x99s awesome about being on Team Stallion? Our company isn\xe2\x80\x99t just about profits. It\xe2\x80\x99s built around the community. We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our customers and clients, the company, and most importantly, you. Some of the benefits we offer include:
- Birthday and work anniversary celebrations. We love to celebrate you in every way we can with these special occasions!
- Casual Fridays are every day. We have frequently sanitized and recently renovated offices across Ontario and even Canada! In addition to office space, we have an onsite gym for our Stallion team members. While this is a remote position, you\'re welcome to come into any one of our offices anytime!
We are looking for a Bilingual Customer Service Representative to join our growing team. Reporting directly to the Customer Experience Manager of Shippsy, this role will be responsible for managing accounts, onboarding new clients, and maintaining the highest standards when it comes to client service. Responsibilities:
- Manage current and new client accounts for Shippsy
- Responsible for handling all calls and email inquiries from Quebec clients.
- Assist clients with technical issues, escalations and responding to general inquiries.
- Work closely with Shippsy team to ensure customer satisfaction.
- Build and maintain trusting relationships with clients.
- Entry-level customer service experience
- Advanced written and verbal knowledge in French (Quebec) and English.
- Experience in eCommerce would be an asset!
- Self-driven, excellent communication, with an ability to build trusting relationships with clients.
- Ability to multitask in a fast-paced environment.
- 8 hour shift
- Day shift
- Monday to Friday
- Saint-Laurent, QC H4T 1X4: reliably commute or plan to relocate before starting work (required)
- Customer service: 1 year (required)
- English (required)
- French (required)
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Job Detail
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Job IdJD2141397
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaint-Laurent, QC, Canada
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EducationNot mentioned