Job Description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.


Utilize advanced support technologies and processes engineered to achieve outstanding results.


We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

We are looking for great people to join our team as Bilingual Customer Service/Sales Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.




Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we Offer:

Work in a state of the art office that is centrally located with close/easy transit access. Our office is located in Toronto, Ontario or Montreal, Quebec. Restaurants/Shopping/Amenities within walking distance to the office Paid Training Hybrid Role

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.




Teleperformance is an Equal Opportunity Employer, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Visit our careers page to see more career opportunities and learn about us!


https://careerseng-teleperformance.icims.com/jobs/intro


Nous recherchons des agents bilingues du service a la clientele ou des ventes. Vous determinerez de facon proactive les solutions appropriees qui suscitent une grande satisfaction de la clientele et vous les proposerez.


Teleperformance est le leader mondial de la gestion de l'experience client. Vous pouvez faire partie de notre equipe en connectant les marques les plus grandes et les plus respectees de la planete avec leurs clients. Nous sommes la plus grande equipe d'experts en interaction du marche, en contact avec plus de 35% de la population mondiale chaque annee.


Le candidat ideal est creatif, fournira des informations precises aux clients concernant les options de voyage et les disponibilites, dans le but ultime de vendre des voyages pour creer une experience superieure pour le client. Fournir des renseignements exacts aux clients concernant les demandes de renseignements et les demandes de modification des annulations d'itineraires existants.

Ce que nous offrons :

Travailler dans un bureau de pointe situe au centre, avec un acces facile et a proximite des transports en commun. Notre bureau est situe a Toronto (Ontario). Restaurants/commerces/services a distance de marche du bureau Formation remuneree
Notre mission est de toujours offrir a nos employes un environnement qui favorise le bonheur de l'interieur. Lorsque vous travaillez avec nous, vous etes apprecies et inspires pour apprendre, enseigner et grandir. Nous voulons que vous veniez travailler motive et fier de faire partie de notre equipe. C'est pourquoi nous investissons continuellement dans la creation d'experiences de travail exceptionnelles et d'innombrables possibilites de developpement. Nous voulons que vous soyez et vous sentiez a votre meilleur, toujours.Teleperformance est un employeur a chances egales, nous accueillons et encourageons les demandes de personnes handicapees. Des mesures d'adaptation sont offertes sur demande aux candidats qui participent a tous les aspects du processus de selection.


Visitez notre page des carrieres pour voir plus d'opportunites de carriere et en savoir plus sur nous!


https://careerseng-teleperformance.icims.com/jobs/intro


RESPONSIBILITY


FR

Travailler en equipe avec un objectif commun d'atteindre une norme de qualite elevee. Travailler dans un centre de contact a fort volume d'appels et repondre en moyenne a 100 appels ou plus. Capacite de communiquer avec les clients par le biais de conversations et de fournir des solutions financieres. Etablir des relations de confiance avec les clients qui comprennent leurs besoins. Offrir de facon proactive des solutions appropriees qui creent une satisfaction elevee du client. Faire preuve de patience et d'empathie pour resoudre les preoccupations des clients. Determiner et maximiser les occasions de vente croisee et de vente incitative aux clients existants. Respecter les politiques, procedures et normes de l'industrie de nos clients.

EN

Work collaboratively as a team with a goal to achieve a high quality standard. Work in a high call-volume contact centre answering an average of 100 calls or more. Ability to connect with customers through conversations and provide financial solutions. Build trusting relationships with customers understanding their needs. Proactively offer appropriate solutions that create high customer satisfaction. Exercise patience and empathy that resolve customer concerns. Identify and maximize opportunities to cross-sell and up-sell to existing customers. Adhere to our client's policies, procedures and industry compliances.

QUALIFICATION

FR

+ Diplome d'etudes secondaires ou GED.
+ Au moins 2 ans d'experience en vente
+ Anglais courant requis.
+ Verification des antecedents satisfaisante.
+ Competences de base en Microsoft Windows.
+ Solides competences en informatique/Internet/clavier. Capacite a taper avec precision au moins 30 mots par minute.
+ Forte ethique de travail avec fiabilite eprouvee.
+ Capacite a apprendre rapidement de nouvelles applications et de nouveaux processus.
+ Solides competences en communication verbale et ecrite.
+ Manieres telephoniques professionnelles et courtoises.
+ Excellentes competences verbales ; competences redactionnelles de base.
+ Capable de gerer des taches routinieres et repetitives a un rythme variable.
+ Flexibilite pour travailler des heures supplementaires si necessaire.
+ Maintenir une assiduite acceptable.
+ Disponible pour travailler a temps plein sur place a Toronto/ Montreal
+ Le bilinguisme (francais, anglais, tant a l'oral qu'a l'ecrit) est requis pour repondre aux appels des clients anglophones et francophones partout au Canada et dans le mondeTeleperformance encourage les candidatures de personnes en situation de handicap. Des amenagements sont disponibles sur demande pour les candidats participant a tous les aspects du processus de selection. Si vous etes invite a participer au processus de selection, nous nous engageons a vous proposer les amenagements necessaires pour repondre au mieux a vos besoins.
EN

+ High School diploma or GED.
+ Minimum 2 years of sales experience
+ Fluent English required.
+ Satisfactory background check.
+ Basic Microsoft Windows skills.
+ Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
+ Strong work ethic with proven dependability.
+ Ability to quickly learn new applications and processes.
+ Strong verbal and written communication skills.
+ Professional and courteous telephone manner.
+ Excellent verbal skills; basic writing skills.
+ Able to handle routine and repetitive tasks at varying pace.
+ Flexibility to work additional hours as needed.
+ Maintain acceptable attendance.
+ Available to work full time in Toronto/Montreal onsite location
+ Bilingualism (French, English, both spoken and written) is required to answer calls from English and French speaking customers across Canada and around the world.Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.