Job Description

Customer Service Representative - Car Keys Ottawa

Location:

Ottawa, ON (In-Office Only)

Hours:

Monday to Friday, 10:00 AM - 3:00 PM (with the potential to grow into a full-time role)

Compensation:

$18.00 per hour

About Us

Car Keys Ottawa is a fast-growing automotive locksmith company, providing key replacement, programming, and mobile services across Ottawa. We're now expanding our operations and looking for a

Customer Service Representative

to join our team. This position will play a vital role in ensuring smooth day-to-day operations and excellent customer experiences.

Responsibilities

Answer incoming phone calls and provide professional customer support Respond promptly to leads via email, social media, and online platforms Quote customers accurately and close service jobs Dispatch technicians efficiently and manage scheduling Maintain strong communication between customers, technicians, and management Assist with administrative and operational tasks as needed Responsibilities may grow over time as the company expands
Requirements

Bilingual

: Must be fluent in both

French and English

(spoken and written)

Minimum 2 years of experience

in a customer support or administrative role Must work

in-office

(Ottawa location) Strong communication and customer service skills Ability to learn quickly and adapt in a

fast-paced environment

Excellent organizational and time management skills Comfortable multitasking and handling multiple communication channels Team player with a positive attitude
Schedule & Growth

Initial schedule:

Monday to Friday, 10:00 AM - 3:00 PM

As the role grows, additional hours and responsibilities may lead to a

full-time position

Compensation

Starting wage:

$18/hour

Opportunity for increased hours and career growth as the business expands
How to Apply

If you meet the requirements above and are a motivated, bilingual individual who thrives in a fast-paced environment, we'd love to hear from you!

Please apply with both a

resume

and a

cover letter

.
Your cover letter must clearly indicate your

experience in customer service and administration

.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 25 - 40 per week

Benefits:

On-site parking
Application question(s):

Are you eligible to work in Canada?
Experience:

customer support: 2 years (preferred)
Language:

both english and french (required)
Work Location: In person