Job Description

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Bilingual Customer Service Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

Job Overview

As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you'll help reduce their stress and enhance their experience.

Why You Should Join Us

16.10/H with a $2.00 Bilingual Premium NO WEEKENDS! Shifts will be Monday to Friday between the hours of 8:30 AM to 6:30 PM ET Enjoy the benefits of working from home. Save time, money and reduce stress No equipment? We provide everything you need! Join a supportive community focused on engagement and recognition Hands-on paid virtual classroom-style training, as well as ongoing job specific training Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program

What We Are Looking For

Must reside in Canada Must be at least 18 yrs of age Highschool diploma or equivalent Must have at least three 6 months of working experience in the customer service field The flexibility to work various shifts, including nights, evenings and weekends

Key Skills

Strong verbal and written communication skills in both French and English will be needed to assist both French and English speaking customers. Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment Able to navigate multiple systems and have an understanding google maps or similar tools Strong problem-Solving, Empathy, Adaptability and Reliability

Home Setup Requirements

A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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