Bilingual Customer Service Representative Job in The Reynolds and Reynolds Company

Bilingual Customer Service Representative

Montréal, QC, CA, Canada

https://ca.mncjobz.com/company/the-reynolds-and-reynolds-company

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Job Description

We are looking for a Bilingual Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:

Handle incoming calls and emails from internal and external customers Communicate with customers to gather information and learn about their needs and expectations Resolve customer issues as received, or submit a ticket for additional research Research and troubleshoot customer tickets Monitor individual work load and prioritize responsibilities Train/share knowledge with team members Use of time for learning, growth and development

Working Conditions:

Repetitive office tasks (computer usage) Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Prior Experience:

Excellent customer service skills, especially phone etiquette Ability to think critically, analytically and problem solve Experience troubleshooting basic software preferred Background in business, accounting or dealership industry is preferred Excellent verbal and written skills * Effective team player

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