Job Description

:

We are currently seeking a professional, detail-oriented, and customer-focused

Bilingual Customer Service Representative (French & English)

to join our team. The successful candidate will be responsible for delivering exceptional customer service through

email and live chat

support. You will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Respond to customer inquiries and support requests via

email and live chat

in both

French and English

Accurately document interactions and customer details in the CRM system Resolve product, service, or order issues promptly with professionalism and empathy Collaborate with internal departments (sales, logistics, tech) to provide timely and accurate solutions Follow company communication standards and maintain a courteous and friendly tone Provide product and service information, troubleshoot problems, and escalate unresolved issues when necessary Monitor customer satisfaction and ensure prompt follow-ups when required

Requirements:

Fluent in French and English

(spoken and written) Previous experience in

customer service

, preferably via chat and email Strong

written communication skills

with attention to grammar and tone Ability to handle multiple conversations and tasks simultaneously Familiarity with CRM systems, help desk software, or customer service platforms (e.g., Zendesk, Freshdesk, Intercom) Strong problem-solving skills and the ability to work independently Availability to work flexible shifts, including evenings or weekends if required
Job Type: Full-time

Pay: $22.00 per hour

Experience:

Customer service: 1 year (required)
Work Location: In person