Bilingual Customer Service Representative
Moncton, NB, Canada
Job Description
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Hi Professional, This is Rishav from recruiting team of Sumeru Inc. we are hiring \xe2\x80\x9cHelpdesk Agent\xe2\x80\x9d one of our 500 fortune clients in Moncton, NB. If you are interested for this role please revert me back on rishav.ranjan@sumerusolutions.com. I can be reached at +1 (408) 520-9179 Role: Helpdesk Agent Location: Moncton, NB Duration- Fulltime
- Basic understanding of retail business within oil and gas industry and upstream/downstream business classification.
- Knowledge of different business model operation within downstream distribution eg. DODO model (Dealer Owned and Dealer Operated)
- Basic knowledge about of a retail station infrastructure set up like POS, pumps, pinpads, scanner etc.
- Understanding of the client\'s products and their possible technical realization
- Safe use of computers and systems
- Updates himself/herself regularly with Company policies on Information Security Management System
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work
- Ensure adherence to Customer\xe2\x80\x99s policies & procedures and access rights compliance
- Cooperate with Compliance and Security officers with Security Investigations
- Responsible for meeting individual productivity and quality targets with focus on personal growth and development
- Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
- Incident Log and track calls in the designated system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
- Identify trends in the site calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
- Other duties may be added and/or assigned as needed.
- Assist with the development and testing of newly designed applications/services for operational integrity and function.
- Moncton, NB: reliably commute or plan to relocate before starting work (required)
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Job Detail
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Job IdJD2138782
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMoncton, NB, Canada
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EducationNot mentioned