Job Description

Requisition ID: 171079

Career Group: Corporate Office Careers

Job Category: Store Support & Customer Care

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Ontario; Alberta; British Columbia; Manitoba; New Brunswick; Nova Scotia; Quebec

City: Mississauga/Calgary/Stellarton/Montreal/Victoria/Winnipeg/Moncton

Location: Tahoe Office

Postal Code:

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton's Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a permanent, full-time opportunity for a Bilingual Customer Service Representative.



What you'll get to do in this fast-paced role:

• Provide an exemplary customer experience, reflecting a "customer first" attitude, to build and maintain trust in our commitment to quality products and customer service
• Receive customer contacts via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelines
• Engage with customers in a manner suitable for a public forum and maintain a professional, calm and empathetic communication style
• Keep manager informed of potential escalation situations and emerging trends
• Maintain up-to-date contact records with all relevant data and details including customer, contact, product, follow-up, and resolution
• Accurately categorize and rate contact types according to established guidelines; update as appropriate throughout the resolution process
• Maintain a clean and safe work environment as per company requirements
• Assign all case / inquiries to correct area of responsibility
• Ensure Invoices are checked and accurate

Job Requirements

What your resume will include and demonstrate to us:

• Excellent interpersonal and communication skills (verbal & written)
• Proven customer service skills, ideally with related call centre work experience
• Experience in the food retail industry and business practice
• Strong organization and problem-solving skills
• Proven time management skills, ability to work to deadlines and a strong attention to detail
• Proficiency with Microsoft Office, including Word, Excel and Outlook
• Proven proficiency in typing
• General familiarity with database navigation and use
• Ability to communicate effectively with employees at all levels of the organization
• Bilingual (French and English) is a must
• Flexible to work a variable schedule

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.