Job Description

Looking for a rewarding career with excellent pay and amazing benefits? ROCKWOOL is a global manufacturer where you can learn in-demand skills and gain valuable experience to help advance your career.

We are looking for Bilingual Customer Service Representatives to join our Customer Service Team in Milton, ON.

Working hours for this role are 8:30am - 5pm or 9:30am to 6pm Monday through Friday.

Join us and help build a better future for generations to come!

At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions. We are proud to be ranked by the prestigious Corporate Knights Inc. as the world\xe2\x80\x99s most sustainable building material company in 2022.

Your future team:

You will become part of the Customer Service Team reporting to Customer Service Manager. The team currently has 10 customer service representatives.

What we offer:

At ROCKWOOL, our culture is one of teamwork, respect and support. We offer a competitive salary, rewarding career and a comprehensive benefits package, including but not limited to:

Competitive salary

Comprehensive benefits package including Health, Dental, Vision, Massage Therapy and more

Generous Paid Time Off (PTO) and Paid Holidays

Retirement Pension Matching Program

Life and Disability Programs

Educational Assistance

Top up plans for maternity and paternity leave

Fitness Reimbursement

Employee Assistance Program (EAP)

What you bring:

You have a rock-solid customer service background!

1-3 years\xe2\x80\x99 experience managing high volume of orders.

Prior SAP experience is a plus!

Excel is a plus.

Graduated from a post-secondary institution? Amazing!

Bilingual \xe2\x80\x93 English and French

Computer software - MS Office products

Excellent communication skills

What you will be doing:

Processing a high volume of customer orders and inquiries in a timely, courteous, and professional manner

Recording, processing and responding to all customer requests and concerns

Running daily and weekly reports to track accurate execution of customer orders

Liaising with several members of supply chain to see each order from submission to delivery

Who we are:

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities\xe2\x80\xa6 all focused on one common purpose \xe2\x80\x93 to release the natural power of stone to enrich modern living.

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as \xe2\x80\x9cThe ROCKWOOL Way\xe2\x80\x9d. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Rockwool