Job Description

We\'re on the hunt for the perfect fit to join our awesome team as a full-time Bilingual Customer Service Rep. Your main gig? Giving friendly, spot-on, and timely responses to incoming questions.If you boast experience in roles such as receptionist, sales associate, customer service representative, technical support representative, or administrative assistant, you\'re exactly who we\'re looking for. Fluency in both French and English is a must-have for this role, ensuring you\'re perfectly suited to excel in this position.Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.
Hours of Operation: Monday - Friday- 6.30 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
Rest assured, you\'ll receive your schedule well in advance.
Location: Winnipeg, Manitoba
Hybrid - 1 day onsite, 4 days remote
Salary: 44, 535 $Advantages
-Full-time schedule
-Hybrid work model
-Comprehensive 20-day paid training program, accompanied by 2-3 weeks of mentorship
-Three paid personal days and vacation time
-Outstanding benefits package
-Accessible pension plan
-Opportunity to join the Share Ownership Program
-Bonus structure tied to individual performance
-Annual education reimbursement of $2,000
-Clear paths for career progression
-Integration into an exceptional team environmentResponsibilities
As a Bilingual Customer Relations Specialist, your responsibilities will include:- Efficiently resolving phone and email inquiries using different systems and tools promptly.
- Delivering precise responses to both existing and new members, ensuring top-notch customer service.
- Engaging in continuous learning opportunities to enhance your skills and grow professionally.Qualifications
-Outstanding communication abilities in both English and French
-Proficiency in Microsoft Office and a knack for quickly picking up various computer systems, including Windows-based platforms
-Demonstrated problem-solving skills through thorough investigation and timely decision-making
-At least a high school diploma or equivalent education
-Exceptional computer proficiency and multitasking prowess
-Prior experience in Customer Service or Call Centre roles is essential
-Ability to thrive under pressure and adapt to changing circumstancesSummary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to tahina.renord@randstad.cawe thank all those for applying.human forward.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad