Job Description

Bilingual Customer Service Representative (On-site)

• Do you have experience in a customer facing role?
• Are you an organized and proactive individual who seeks to improve processes?
• Are you fluent in French and English?

If so, this may be the role for you!

As the Bilingual Customer Service Representative, you will be responsible for the administration of systems, controls, policies and procedures to effectively process orders in a timely and efficient manner. Based out of our Distribution Center located on Dixie Road and Courtney Park Drive, you will work with a supportive and driven team. The hours of work are from 9:00 a.m. to 5:00 p.m. Monday to Friday.

Key Responsibilities

• Build and maintain good working relationships with internal and external customers/partners and ensure a shared commitment to the company's purpose, plans, processes and vision
• Ensure rates applicable and commitments pertaining to cost are controlled
• Ensure that orders are processed in a timely fashion so that Canon can reduce rush delivery costs
• Demonstrate control of orders and cut offs to ensure cost effectiveness and high service levels for the various business units
• Maintain updated policies and procedures which must focus on minimizing costs while maximizing deliverables to the customer (internal and external)
• Conduct daily work in SOX compliant manner and compile KPI statistics to monitor and report on performance
• Coordinate order activities with Canon warehouses collaboratively with other departments to ensure excellent service is provided to all business groups
• Monitor and process orders in a timely fashion, resolve any issues and expedite/arrange solutions if necessary

To Succeed, You Will Have

• High School Diploma
• Bilingual in French and English
• At least 2 years of relevant work experience - Customer Service, Warehouse Administration, Dispatch, Logistics, etc.
• Superior attention to detail and focused on accuracy
• Excellent written and verbal communication skills - able to deal with differences of opinion in an effective manner while maintaining positive working relations
• Polished and professional telephone manner
• Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment

WHAT’S IN IT FOR YOU

COVID-19 SAFETY PRECAUTIONS

• By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first.
• Canon is committed to the health and safety of our employees, customers and communities. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• On-site cafeteria and outdoor patio
• Employee gym and fitness center
• Employee referral program
• Inspire Program, on-line peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713.