Job Description

Adecco is currently hiring several full-time Bilingual Customer Service Representatives (French/English) to work for our client, a leader in the finance industry, in Ottawa, ON. Our client is seeking bilingual professionals, fluent in both French and English with a passion for finance and customer service. In this role you will provide support to customers with regards to any questions they may have concerning their account and trade functions.

Apply today and join us in providing top-tier customer service in the finance industry!

Pay Rate: $

Location: Ottawa, ON

Shift: Monday to Friday | 9:00am - 5:00pm

Job type: Temporary | Full-time | 01/15/2024 to 03/29/2024 with a possibility of extension and/or conversion to a permanent role

Here\'s why you should apply:

4% vacation paid weekly

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Responsibilities:

Resolving client telephone and email inquiries timely and effectively

Using discretion and problem-solving skills to satisfy the requirements of the customer\'s request

Contributing to ideal centre functionality by adhering to goals, policies, and procedures

Utilizing key mind for sales to recognize and initiate opportunities for cross-selling and referrals

Facilitating a culture of communication, participation, and collaboration by being an actively positive member of your team

Qualifications:

Completed Post-Secondary Education

2-4 years of Financial industry experience

Have a high degree of knowledge regarding procedures surrounding securities settlement

2-4 years\' Experience in a Customer Service capacity, particularly in a Contact Center environment is an asset

Bilingual in French and English is mandatory

Previously completed a CSC course

Demonstrate strong attention to detail, including the ability to recognize risk to the company

Comfortable working in an independent environment, including setting and achieving your own goals

Motivated to utilize strong interpersonal and communication skills both with customers and other employees

Have a positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments or duties

Have the ability to utilize time-management and prioritization skills in order to ensure optimum telephone coverage

Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

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CAB6602

Adecco