Job Description

Positions Based in Fredericton, New Brunswick

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

We offer a $18.22 per hour starting wage

$4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!

We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 \xe2\x80\x93 12 months after starting with Accenture.

Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

Competitive hourly rate ($18.22 base to start)

Language premiums of $4/hour for bilingual customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.

We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance

Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.

Annual merit increases based on performance

Recognition for individual efforts

Spacious workstations with updated technology platforms and equipment

Supportive environment to assist with individual success

Opportunities for continued self-development with access to extension online courses

Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire

Extensive post-training coaching and support for up to 3 months

A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

Opportunity to give back to the community supporting local causes and volunteer efforts.

NOC Code 6552



Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.

The candidate is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that customer care needs are resolved in a timely fashion.

The role includes some or all of the following key responsibilities:

Sense of achievement providing excellent customer service in an inbound customer contact environment

Fulfilling work satisfying customer expectations in a way that also complies with best practices

Demonstrating empathy by listening attentively to customer concerns

Maintaining high customer satisfaction ratings and service level agreements

Build relationships with new and existing customers in onboarding, adopting and expanding their usage of products

Troubleshoot and route issues to appropriate teams for resolution.

Perform interactions of inbound and outbound activities to customers on new, renewal or expansion opportunities.

Basic Qualifications

1 year of experience in Customer Service

Previous experience using online systems

Fluent in both French and English

High School Diploma or Equivalent

Eligibility for Reliability Security Clearance

Professional Skill Requirements

Proven success in contributing to a team oriented environment.

High quality verbal communication skills

Ability to plan and use time effectively

Ability to work independently and as part of a team

High level of flexibility

Excellent verbal and written communication skills

Excellent Soft Skills

Client focused with a passion for Customer Service

Demonstrated leadership in professional setting either military or civilian

Demonstrated team work and collaboration in a professional setting either military or civilian

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

Accenture