Job Description

Type de poste:
Permanent
A la recherche d'une carriere epanouissante qui changera reellement votre vie et celle des autres? Vous etes au bon endroit.
A titre de partenaire national en solutions de sante, nous placons les gens au coeur de tout ce que nous faisons - en commencant par notre equipe de plus de 8 000 employes et employees qui mettent a profit leurs experiences personnelles et professionnelles diversifiees dans le cadre de leur travail a Medavie. Par l'entremise de la collaboration et de l'innovation, notre equipe cree des solutions d'assurance, de soins primaires et de services medicaux d'urgence a l'avant-garde de l'industrie qui viennent en aide a des millions de Canadiens et Canadiennes chaque annee.
Notre mission est d'ameliorer le bien-etre de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflete dans notre culture d'entreprise primee. Nous celebrons l'individualite des membres de notre personnel et accordons de la valeur a la diversite de leurs points de vue et de leurs competences. C'est pourquoi en plus de vous offrir une remuneration concurrentielle et une gamme complete d'avantages sociaux, nous vous donnons acces a des possibilites de croissance professionnelle et personnelle, a des modalites de travail flexibles, a des experiences enrichissantes, ainsi qu'a un leadership bienveillant. A Medavie, chaque personne peut donner le meilleur d'elle-meme, se sentir a sa place et atteindre son plein potentiel. Joignez-vous a nous en postulant un poste des aujourd'hui.
Classes Starting Jan 2026
Our Mission to You
Certified as Canada's Top 100 Employers, Medavie Blue Cross offers a career where you will experience meaningful, rewarding work in a purpose-centered, inclusive environment. Our team of 2,100 professionals excel through our shared values: compassion, responsibility, adaptability, innovation, and community spirit and as a non-profit organization, we are proud to give back to the communities. At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work.
Building our future talent network:
We are always on the look-out for great talent like you! People with determination, passion, and curiosity who are excited about the idea of being the first point of contact for our company.
We are hiring for upcoming classes and are looking to build a network of Customer Service Representatives. If you are a critical thinker, love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams, resources, and opportunities to unleash their full potential - let's talk!
Apply to this posting and if you are selected for further consideration, we will be in contact with you
Motivated by helping others?
In this role you will provide support and service to our providers and members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible.
Far from your typical contact center experience - we have some of the highest employee satisfaction scores in the whole company.

We offer:Comprehensive health and dental plan that is 100% employer paid effective on your first day Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends! We offer an extensive virtual paid training program, ensuring you are prepared to hit the floor and take calls. Opportunities for career development and advancement Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts We will send you the necessary equipment you will need to get started! Short-Term Incentive Program which recognizes your contribution to our success

What you need to succeed:The ability to work varying shifts between 7am - 10pm Monday to Friday You like helping people - this is non-negotiable; You are a good communicator - through email and phone, you are clear, concise and friendly; Whatever it takes attitude, you like a new challenge every day; You have training and education and/or relevant working experience in customer service or health and at least a high school diploma; Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment; Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time; You can handle the good and challenging calls; You are good at problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment. Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.


Security Clearance:In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Shift Requirement:Training hours: Monday - Friday (8:00am - 4:15pm AT) After training you will be provided with a schedule, working 7.5 hours a day, Monday-Friday, Evening shift to start. We have shift bids based on seniority as per business needs (normally 2-4 times a year) Our Centre's support providers/members from coast-to-coast and our core hours are 7am - 10pm AT

Home Office Requirements:Private working area must have a locked door, secure locked perimeter doors, and a locked office space in a controllable environment You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work time You must always ensure your e-work space is secured before walking away

Remote work requirements:Employees must connect to an approved home internet network

#CBM1
Nous croyons que les membres de notre personnel doivent representer les collectivites que nous servons et nous encourageons les personnes de tous les horizons a poser leur candidature. Pour vous offrir la meilleure experience qui soit, nous vous proposons des mesures d'adaptation pour chacune des etapes du processus de recrutement. Il vous suffit d'en faire la demande a l'equipe de recrutement. Nous nous engageons a veiller a ce que le recrutement, la fidelisation et le perfectionnement des employes et employees, de meme que leur remuneration, demeurent equitables, tiennent compte des besoins en matiere d'accessibilite et respectent l'ensemble des droits de la personne et des lois sur la protection de la vie privee qui s'appliquent. Nous remercions toutes les personnes qui ont manifeste de l'interet pour ce poste. Veuillez noter que nous communiquerons seulement avec les personnes retenues pour une entrevue.
Si vous rencontrez des problemes techniques au cours de votre procedure d'application, veuillez envoyer un courriel a : Medavie.Recruitment@medavie.ca.