Bilingual Customer Service Representative Job in Brink's Canada

Bilingual Customer Service Representative

Etobicoke, ON, CA, Canada

Brink's Canada

29 Current Jobs Openings

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Job Description

LOCATION

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95 Browns Line, Etobicoke, Ontario, Canada
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CAREER AREA

Customer Care
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JOB TYPE

Full time

JOB ID

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#R66380

The Brink's National Client Services (BNCS) department is committed to placing the customer at the heart of everything we do, ensuring we deliver exceptional customer experiences. We are seeking passionate individuals to join our team who excel at problem-solving and providing effective solutions.

Availability

Temporary French English Bilingual Customer Service Representative (3-Month Contract) Hours: Monday to Friday, 9:00 AM - 5:00 PM Work from Home Pay: $27.95 per hour | Expected hours: 40 per week

Key ResponsibilitiesAddress inquiries from internal and external customers regarding our products and services via phone and email. Collaborate with internal partners to resolve customer requests and concerns promptly. Follow specified frameworks and processes to diagnose and resolve issues. Deliver specific reports throughout the day. Respond to inbound customer inquiries regarding KYC submissions (Know Your Customer). Handle French-language escalations and liaise with the Compliance team for resolution. Maintain accurate documentation and escalate complex cases appropriately. * Support new onboarding and compliance workflows by ensuring smooth customer communications.

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