Job Description

Job description

Call Centre Customer Service Representative

A successful candidate must be hard working, self-motivated, and thrive in an ever-changing fast paced environment. Also must be eager to learn, possess excellent communication and customer service skills, ability to problem solve, and computer literate.

Requirements and Responsibilities:

Position Summary:

Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer inquiries.

Essential Duties and Responsibilities:

Achieve conversion and revenue targets on orders

Resolve customer issues and meet customer needs

Utilize First Call Resolution on prior orders

Achieve call quality, productivity, and accuracy targets

Utilize multiple computer systems

Record and enter call activities into a computer information system software

Required Knowledge, Skills & Abilities:

Excellent voice quality, tone, pronunciation, and inflection

Strong computer, web navigation, and data entry skills

Desire to exceed customer expectations

Professional and confident demeanour

Extremely helpful to customers

Open to observation and coaching

Thrives as a team player in a fast-paced, high-energy, change-oriented environment

Desired Knowledge, Skills & Abilities:

Proficiency in French or Mandarin is a plus.

Experience in Telesales or Customer Service, call centre environment.

Ability to work in a team environment to achieve individual and team targets

Equivalent or higher College degree is preferred

Strong negotiation and objection handling skills.

Strong written and verbal communication skills.

Contract length: 12 months

Job Types: Full-time, Contract, Permanent

Pay: From $17.50 per hour

Additional pay:

Bonus pay
Benefits:

Casual dress Dental care Discounted or free food Extended health care Life insurance On-site parking Vision care
Schedule:

8 hour shift Monday to Friday Weekends as needed
Application question(s):

Are you willing to work from office?
Education:

Secondary School (preferred)
Experience:

call center: 1 year (preferred)
Language:

Mandarin (required)
Work Location: In person