Job Description

Aosom Canada Inc.

is a fast-growing eCommerce company specializing in a wide range of product categories including furniture, fitness equipment, outdoor living, and pet supplies. We are committed to delivering high-quality products and an exceptional shopping experience to our customers. We are currently seeking a

Customer Service Representative

to join our team in

Markham

for an immediate full-time position.

Full-time ?44 hours per week

Responsibilities:

Deliver exceptional customer service and sales support via phone, email and online messages for our online and offline channels and customers; Receive and answer customer inquiries and concerns, including requests for product information, promotion details, order tracking, issue resolution, and general information; Process and enter information with our in-house Oracle ERP System, Provide after sale service and prepare RMA paperwork for the shipping department if need; Proactively engage customers to assist in order completion; Liaise with individuals in other departments as necessary in order to better serve customers; Keep updating in-depth knowledge of current and upcoming products; Develop and maintain customer relationships and loyalty

Qualifications:

Minimum 2 years of relevant customer service experience; High school diploma or higher;

Fluent in English (spoken and written) is required

; French language skills are a strong asset; Strong written and verbal communication skills, interpersonal skills, and customer service orientation; Ability to work independently and as part of a team; Good organizational skills and time management; Proficiency in Microsoft Word and Excel; experience with Oracle ERP is an asset; Ability to be flexible, proactive, and exercise sound judgment and discretion.

Compensation & Benefits:

Annual salary of $44,000 - $50,000 (based on experience); Monthly performance bonuses available after probation; 4% vacation pay; Additional benefits after successful completion of the probation period: Group life, health, and dental insurance; Holiday perks (gifts or cash bonuses during special occasions); Employee discounts on company products; Birthday gift cards.
Job Type: Full-time

Benefits:

Dental care Life insurance On-site parking Store discount Vision care
Schedule:

8 hour shift Day shift Monday to Friday
Language:

English and French (required)
Work Location: In person