Job Description

Advanced Orthomolecular Research champions scientific excellence, innovation and progressive formulations that challenge the status quo of the nutraceutical industry. The Bilingual Customer Service Rep (BCSR) will work collaboratively with his/her team members to enhance the customer experience by facilitating or resolving any inquiries or issues a customer may have in a timely, empathetic and optimal way both in English and French. A BCSR will also capture opportunities to educate customers on the AOR brand and help sell products.

Responsibilities:

Monitor the French orders email inbox and answer incoming calls on the French phone line. Process orders by phone, fax, and email Maintain up to date and accurate customer files. Handle customer credits. Filter and direct all calls and emails to the appropriate departments. Supply relevant marketing materials to customers and fellow staff to ensure informational needs are met. Resolve customer complaints in a positive, timely, win/win manner. Document issues and actions taken in accordance with company processes for future problem analysis and elimination. Provide feedback to the Customer Service Manager regarding service failures or customer concerns. Learn and maintain high level product knowledge of AOR products to help educate customers and answer queries. Promote AOR's brand and products and capture opportunities to upsell or cross sell AOR products. Assist the Customer Service Manager, Marketing and Finance as necessary. Work synergistically with the both the Internal and External team

Qualifications:

2-3 years' professional experience in Customer Service, marketing, or sales. Experience and/or supplementary education within a health-related industry would be considered an asset. Strong communication skills (oral and written) and fluent in English and French with ability to speak effectively before groups of employees, management, and vendors. Organized and detail oriented with sound analytical abilities and problem-solving skills. Must have flexible scheduling and reliability. Ability to work in a team-orientated, multi-faceted work environment. Able to juggle simultaneous priorities. Proven interpersonal skills, ability to get along with diverse personalities and develop strong business relationships: tactful, mature, and flexible. Must have good reasoning abilities and sound judgement.
Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care Wellness program
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person