HOLSTEIN CANADA is the largest dairy breed association in Canada, serving our membership of more than 10,500 active dairy producers since 1884. With dynamic leadership and a clear vision, we are building an exciting, tech-friendly future. We offer a strong team-oriented workplace, supportive leadership, and the chance for you to develop along with us. YOUenjoy crossing things off your to-do list. You build strong customer relationships and rapport over the phone and email. You get the job done quickly and accurately, and you prefer being busy. You work well with details, always looking for gaps and searching for answers. You embrace change. You are a positive team player who thrives on a team where expertise is shared and feedback is welcomed. The small customer service team is friendly and fun, and builds strong relationships with our customers and members. In this role, YOU WILL: \xc2\xb7 Work with clients on dairy cattle registrations, transfer, and genotyping procedures \xc2\xb7 Request DNA genotypes and pedigrees from foreign herd-books. \xc2\xb7 Answer customer questions and share information about our services \xc2\xb7 Handle parentage requests and resolution problems / disputes \xc2\xb7 Complete supporting paperwork and data entry as required. \xc2\xb7 Process invoices for memberships, magazine ads, and other service /product suppliers \xc2\xb7 Ensure client files are updated and accurate, using a custom software \xc2\xb7 Promote and be a resource for Holstein Canada services and programs \xc2\xb7 Interact professionally and respectfully with customers and team \xc2\xb7 Actively participate in team, corporate events and training YOU OFFER: \xc2\xb7 Bilingual (French/English), written and spoken \xc2\xb7 Familiarity with the dairy industry \xc2\xb7 Post-secondary education and/or equivalent \xc2\xb7 1-2 years experience providing quality customer service \xc2\xb7 Effective time management, including the ability to prioritize, organize, multi-task, and problem solve \xc2\xb7 Able to work independently and in a team, a problem solver and have attention to detail \xc2\xb7 Passion for providing positive, proactive customer service \xc2\xb7 Strong communication, teamwork, interpersonal skills \xc2\xb7 Ability to think quickly and respond effectively WE OFFER: \xc2\xb7 A full-time hybrid permanent position \xc2\xb7 A competitive salary and benefit package \xc2\xb7 Fitness reimbursements \xc2\xb7 A tight-knit team \xc2\xb7 An opportunity for Training and growth \xc2\xb7 The chance to play an important role in the Canadian Dairy industry Job Types: Full-time, Permanent Salary: $24.00-$30.00 per hour Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Brantford, ON N3R 8A6: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• French (required)

Work Location: Hybrid remote in Brantford, ON N3R 8A6