Job Description

Canon has been at the forefront of digital imaging solutions for more than 80 years. We\xe2\x80\x99ve established a diverse culture that\xe2\x80\x99s made us a respected and successful industry leader. Canon\xe2\x80\x99s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada\xe2\x80\x99s best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada\xe2\x80\x99s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We\xe2\x80\x99ve adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves \xe2\x80\x93 and of you. We expect you to be self-motivated and driven and to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon\xe2\x80\x99s story.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Come and join our team and reap the rewards as we work to take Canon to the next level!

Bilingual Customer Service Representative - Hybrid (Monday and Wednesday in office)

Monday to Friday 8:30 am to 4:30 pm EST

• Do you have experience working in a customer service role?
• Are comfortable spending the majority of your day on the phone?
• Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

Key Responsibilities

• Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
• Ensure issues are thoroughly investigated and determine appropriate action for resolution
• Maintain accurate records and documentation of changes to account information through the CCTS database
• Maintain knowledge and awareness of all company policies and procedures
• Follow all current departmental procedures, processes and methodologies
• Escalate any unresolved customer concerns to the Manager
• Assist on special projects as assigned by the Manager; Other duties as required

To Succeed, You Will Have

• Customer service / call center experience
• Bilingual (French & English)
• Exceptional customer service skills with a strong "customer first" attitude
• Good organizational skills and strong time-management techniques
• Works well under pressure and in a fast-paced environment
• Display high ethics, character and commitment to business policies and decisions
• Display initiative in handling problems, be a team player and support changes

Why Join?

HYBRID WORK

• This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free Coffee and Snacks
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement

COVID-19 SAFETY PRECAUTIONS

• Canon is committed to the health and safety of our employees, customers and communities.
• A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

Join our team and reap the rewards as we work to take Canon to the next level!

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713.

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca

Canon