Job Description

Would you like to work with one of the largest financial groups in Canada? Our client is looking for customer service representatives to join their team.
If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!

We are seeking a Bilingual (French) Account Specialist, Collections to join the team. You will be responsible for providing exceptional service experiences to our customers. You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty. The right person will have good Judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.

You will have flexibility to remote work from home with the expectations that you will need to attend events and training at our contact center location as needed.

The successful individual will:

• be committed to providing genuine service
• build effective customer relationships and are the expert to talk to
• be a team player and contribute towards the company's success
• work well under pressure and effectively deal with all clients
• Ideally has experience in a Call Centre in the Financial Industry

You MUST be Bilingual in FRENCH and ENGLISH to be considered.

Permanent Opportunity
Rotational shift schedule
$45,760 annual salary ($21/$22 an hour)
$1000 sign on bonus ($500 at the 6 month mark, and $500 at the 12 month mark)
Benefits from day 1 (health and dental)
Company RRSP program

Start date: October 11th 2022
Training Hours: Mon - Fri 9:00am - 5:00pm for 4 weeks

Advantages

• Work remote from home permanently
• Benefits and 2 Weeks Vacation
• A new schedule every two weeks! Shifts will be anywhere between Sunday - Saturday from 9 am - 12 Midnight
• Equipment provided to you
• Grow within a great Financial Company

Responsibilities

• Respond to high volume telephone calls from internal and external clients
• Must be able to accurately work with our customers to determine the appropriate repayment options.
• Process payments through online payment tools
• Make decisions to facilitate the client's request while multi-tasking
• Resolve complaints from clients- within the guidelines provided.
• Focus on building and maintaining excellent relationships with clients, potential clients and merchants
• Update basic information received from clients, such as address changes, account information etc.

document and submit change requests is required.

Qualifications
- Customer Service Experience in Call Centre or Retail or Banking
- Tech Savvy
- Financial or Banking industry and experience with Merchants an asset
- Flexible to work rotational shifts between:
Monday - Thursday 8:00 - 10:30pm
Friday: 8:00am - 8:00pm
Saturday from 9am - 5:00pm

- Schedule 2 weeks in advance
- Must have high-speed Internet with Ethernet
- Start date October 11th, 2022

Summary
If you think you would be a great fit for this position please email your resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca and quote "Bilingual Customer Service- Collections Remote" in the subject line

Only qualified Bilingual FRENCH and ENGLISH candidates will be contacted

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Would you like to work with one of the largest financial groups in Canada? Our client is looking for customer service representatives to join their team.
If you are looking for an excellent company that offers great growth opportunities, you have a positive attitude towards problem solving and teamwork, we want to hear from you!

We are seeking a Bilingual (French) Account Specialist, Collections to join the team. You will be responsible for providing exceptional service experiences to our customers. You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty. The right person will have good Judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.

You will have flexibility to remote work from home with the expectations that you will need to attend events and training at our contact center location as needed.

The successful individual will:

• be committed to providing genuine service
• build effective customer relationships and are the expert to talk to
• be a team player and contribute towards the company's success
• work well under pressure and effectively deal with all clients
• Ideally has experience in a Call Centre in the Financial Industry

You MUST be Bilingual in FRENCH and ENGLISH to be considered.

Permanent Opportunity
Rotational shift schedule
$45,760 annual salary ($21/$22 an hour)
$1000 sign on bonus ($500 at the 6 month mark, and $500 at the 12 month mark)
Benefits from day 1 (health and dental)
Company RRSP program

Start date: October 11th 2022
Training Hours: Mon - Fri 9:00am - 5:00pm for 4 weeks

Advantages

• Work remote from home permanently
• Benefits and 2 Weeks Vacation
• A new schedule every two weeks! Shifts will be anywhere between Sunday - Saturday from 9 am - 12 Midnight
• Equipment provided to you
• Grow within a great Financial Company

Responsibilities

• Respond to high volume telephone calls from internal and external clients
• Must be able to accurately work with our customers to determine the appropriate repayment options.
• Process payments through online payment tools
• Make decisions to facilitate the client's request while multi-tasking
• Resolve complaints from clients- within the guidelines provided.
• Focus on building and maintaining excellent relationships with clients, potential clients and merchants
• Update basic information received from clients, such as address changes, account information etc.

document and submit change requests is required.

Qualifications
- Customer Service Experience in Call Centre or Retail or Banking
- Tech Savvy
- Financial or Banking industry and experience with Merchants an asset
- Flexible to work rotational shifts between:
Monday - Thursday 8:00 - 10:30pm
Friday: 8:00am - 8:00pm
Saturday from 9am - 5:00pm

- Schedule 2 weeks in advance
- Must have high-speed Internet with Ethernet
- Start date October 11th, 2022

Summary
If you think you would be a great fit for this position please email your resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca and quote "Bilingual Customer Service- Collections Remote" in the subject line

Only qualified Bilingual FRENCH and ENGLISH candidates will be contacted

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020