Job Description

Warth Canada is on an exciting journey of transformation and growth. We are building a high-performance organization which is vision and purpose driven built on humanistic values- achievement, trust, respect, integrity, accountability, and affiliation. Wurth Canada promotes a strong culture that possesses authenticity, encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a bold transformation and grow personally and professionally on this journey we have an exciting opportunity for you!

Warth Canada is searching for experienced customer service and sales professionals to join this growing team. We are looking for an individual who shares the company's Corporate Values such as achievement, honesty, integrity, mutual respect, and accountability. In accordance with these values the successful candidates will be expected to have a strong focus on customer growth and retention while always striving for top performance in a value driven culture.

What Warth Canada can offer:

• Strong compensation .
• A comprehensive training and development program
• A corporate recognition platform that promotes encouragement and collaboration providing both intrinsic recognition as well as monetary rewards.
• An open-door environment that promotes close collaboration within all levels of the organization
• A dynamic environment with opportunities for growth in a respectful and bold organization that promotes achievement and rewards accountability.
• A Monday to Friday opportunity that values the integration of work and life, providing flexibility within the day-to-day role.
• Group Benefits Program and Pension Plan.
• Coaching, mentoring and continuous support from our management team.
• Continued professional development with in a privately owned global company that offers both stability and growth opportunities

Reporting to the Customer Service Manager you will be an integral part of the customer service team within Wurth Canada. You will be responsible for:

• Receiving customer inquiries and sales via Phone, Chat, Email, Social & SMS including supporting our eShop online customer inquires
• Reviewing warm customer leads and qualifying them
• Reviewing and processing special orders and inquiries
• Facilitating and support delivery related requests
• Provide necessary product related information
• Striving to upselling and cross-sell on every call

What we are looking for:

• Ability to Multitask and thrive in a fast-paced environment
• Organizational skills in task management
• Effective communication and customer management skills
• Ability to remain objective in stressful situations
• Past experience in customer service and sales (ideally in a tele sales environment)
• Experience in CRM/Ticketing systems (examples: // Microsoft Dynamics, Zendesk, SAP,etcaEUR)
• Fully proficient in other Microsoft Office suite (word, powerpoint etc.)
• Bilingual English/French

We are one of over 400 subsidiaries of the world's largest fastener company - the Warth Group. Our parent company, the Warth Group is a family owned globally operating sales organization with over 82,000 employees in 80 countries. Wurth's line of products ranges from: screws, tools, chemical products, occupational safety, and more!

Our Wurth sales team caters to clients from a range of different industries such as: Automotive- dealerships, garages and body shops, Cargo - heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal - fabrication, welding, HVAC/plumbing, manufacturing etc., Construction - General Contractors, and On-Site). We invite you to bring your aspirations, passion and drive and join us on this journey of sales transformation and growth.

We encourage you to apply even if you do not meet all requirements regarding experience or education. Wurth Canada is looking for individuals that are driven to grow and examine themselves and we provide the training necessary to be successful in the industry. We value career development and growth. However, a strong cultural fit is necessary!

Warth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.