Job Description

Company Overview

AutoHouse Technologies provides business intelligence software to the automotive aftermarket across North America; our clients are high-performing collision repair organizations and some of the world's leading auto manufacturers. The AutoHouse team is a small group of dedicated professionals that work closely with each other, with industry colleagues, and with clients.

Summary

We're looking for a full-time, service-oriented person to onboard new clients in both English and French and to assist in basic technical support. We're offering a competitive salary, bonuses, flexible work hours, hybrid work options (after an in-person training period), great benefits and a terrific location near Vancouver's vibrant Granville Island.

Collision industry experience or knowledge would be advantageous but is not necessary; good customer service skills and a willingness to learn are most important. For the convenience of our eastern time-zone clients, the ability to work early morning hours is required.

Position

Bilingual Customer Onboarding & Support Agent

A typical day includes:

communicating with new customers and tracking their onboarding progress,

performing product installation, and support,

monitoring daily data feeds, and

collaborating with the development team on troubleshooting.

We need you to:

be a Canadian citizen or Permanent Resident,

be highly proficient in speaking, listening, reading, and writing in English,

be effective at speaking, listening, reading, and writing in French,

be skilled in admin functions including the O365 suite,

be able to work early morning hours, and

have a sincere, committed perspective on providing service.

It would also be great if you:

have some MS Dynamics CRM experience,

have some SQL or other database experience,

have some hospitality industry experience, or

have some post-secondary education.

Please direct resumes and enquiries to Raili McIvor at raili@autohousetechnologies.com

Job Type: Full-time

Pay: $55,800.00-$68,800.00 per year

Benefits:

Casual dress Commuter benefits Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off Vision care
Language:

French (required) English (required)
Work Location: Hybrid remote in Vancouver, BC V6J 5B3