Company DescriptionAt Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We\'re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.We are looking for a Bilingual Customer Experience Specialist who is extremely driven and customer-focused to help us deliver a best-in-class retail experience. In this role, you will communicate through multiple channels including email, phone and live chat. You will also be the point person for our customers.If you enjoy working with customers and possess exceptional customer service and organization skills. If you are highly adaptable, dynamic, and eager to take on different challenges, we want to hear from you!Schedule: Mon-Friday & Sun-Thursday (12:00 - 8:30 PM EST)As Bilingual Customer Experience Specialist, you will:
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