Job Description

Location: Montreal, QC

Part-time | 20-30 hours/week (flexible schedule)

Seasonal ramp-up to 40 hours/week

Performance bonus plan in addition to hourly pay

About Us

At 1-800-GOT-JUNK? Montreal, we help people reclaim their space--quickly, professionally, and with a smile. Whether it's a single item or an entire estate cleanout, we do more than remove junk--we deliver peace of mind and exceptional service.

And it all starts with you.

About the Role

We're hiring a bilingual Sales & Customer Experience Specialist to be the voice our customers hear before we arrive. Your mission: turn bookings into confirmed jobs, reinforce the value of our service, and make customers feel 100% confident moving forward.

You'll be part relationship-builder, part problem-solver, part closer. You'll uncover friction points, eliminate doubts, and get customers genuinely excited about their upcoming junk removal. You'll also coordinate with dispatch to optimize job flow in real time, making this a mission-critical role for our entire team.

This isn't cold calling. It's sales through service--and you'll be rewarded for it.

What You'll Do

Convince customers who've booked with us to move forward by reinforcing the value, simplicity, and peace of mind we deliver

Uncover and address hesitation early to reduce cancellations and increase conversions

Build quick trust on the phone and guide customers toward a confident "yes"

Call customers before their appointments to confirm job details (items, access, timing, expectations)

Spot upsell opportunities, complex jobs, or unclear estimates, and escalate to dispatch

Maintain clear, accurate notes in Salesforce and internal tracking tools

Collaborate closely with dispatchers to fill the daily team funnel and optimize job flow

Occasionally follow up on open quotes, commercial leads, or past jobs

This Role Is for You If You...

Are fully bilingual in French and English (spoken + written)

Have a sales mindset--you're persuasive, empathetic, and great at overcoming hesitation

Know how to build rapport quickly and naturally on the phone

Have experience in sales, customer service, appointment setting, or phone-based support

Are a strong communicator who can stay upbeat, even in fast-paced or repetitive environments

Are tech-savvy and organized, with experience using CRMs and call logs

Are excited by ownership, autonomy, and impact--your work directly drives revenue

Compensation & Perks

Hourly wage + performance bonus plan based on job conversion and call quality

Flexible scheduling (20-30 hrs/week, up to 40 hrs in peak seasons)

Opportunity to work remotely after training (or hybrid if preferred)

Tight-knit, high-performance team culture

Real opportunities for growth in a respected national brand

Direct connection to our sales pipeline--you are the first touchpoint in the revenue engine

How to Apply

Click "Apply" to submit your resume. We review applications daily and move fast. If you're ready to help customers feel excited, informed, and confident about saying goodbye to their junk, we want to meet you.